This hotel has been reviewed often and very positively, so the first thing to say is that those comments are well deserved. It is clean, quiet (we liked the occasional sounds of happy Dutch children that drifted in from the play area outside) and the owners and their helpers are, on the whole, very friendly and helpful. The location was excellent for us: close enough to walk to the centre of Amsterdam but far enough out to be quiet and peaceful. It's particularly convenient for the Rijksmuseum, which is just at the end of the road, and the very posh shops in PC Hoofstraat, which runs parallel.
Breakfast is lovely: perfect pancakes, good coffee and a nice selection of cereal with some options of hot food too. Our room was comfortable, with television,bath and shower, safe and kettle: all you could expect with the Nespresso machine a welcome extra.
So, why not 5 stars? This is where some readers may feel I'm being a little harsh and too influenced by staying in bigger hotels - that's certainly what the owner thought! But when we did ask for a few changes, which we thought were reasonable, this became a problem. We found the bedside lights too dim for reading, so asked for a stronger light - which was provided. The hairdrier would not turn on again if it was turned off - the owner did his best to fix it. But when we asked for some milk in our room at breakfast time, that was a step too far; the owner informed us pleasantly but firmly that there was a misunderstanding and this was not a five-star hotel. We got our milk but were left feeling a bit less welcome!
So I'll leave it up to you to decide: fussy guests with unrealistic expectations of a small hotel? - in that case give it five stars. If you think the owner should have been a bit more accomodating, or maybe explained at the beginning that a small staff inevitably would limit "room service", then maybe stick to four.
Room Tip: Our room, number 14, was a very pleasant twin double. Just be careful to close the window blinds in...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.