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“Great art, not so great customer service” 3 of 5 stars
Review of St Christopher's at Winston Hotel

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St Christopher's at Winston Hotel
2.0 of 5 Hostel   |   Warmoesstraat 129, 1012 JA Amsterdam, The Netherlands (Red Light District)   |  
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Hotel amenities
Ranked #28 of 174 Specialty lodging in Amsterdam
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great art, not so great customer service”
3 of 5 stars Reviewed March 18, 2014

We stayed here for Koninginne Dag (Queens Day) in 2013 and although the interior was nice, clean and very artsy and in a very central location, I was disappointed with the service we received when checking in.
A group of younger people were checking in before us and the guy on the reception told them all about the local area and where to go for various things and with them he was very friendly, chatty and had plenty of banter. When it came to us however, he simply checked us in and gave us our key. There was no rapport whatsoever. I noticed when other people passed the reception area there was further relationship building with other people, but never with us.
Why this was, I don't know!
It's a shame as it means we wont be going back. Feeling included is very important to us, but here we felt like outsiders.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, March 30, 2014
Hello there,
It's very important for us to read reviews like yours, as we are always looking to improve and develop our services and facilities for the benefit of all of our guests. We were a little surprised to read that you felt that you were unable to develop any sort of relationship with our team, as they spend the bulk of their time socialising and helping you guys out, which is why they love their jobs so much. As you probably saw our staff come in all shapes and sizes and from all over the world, just like our guests.
We'd like to know a little more about your experiences with the guys so if it's ok with you we'll be writing to you in private to see if we can learn a little more from you.
We trust you enjoyed your time in the city regardless and hope you find the banter you were looking for on your next trip - or next time you visit us ; )
Take care
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604 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed March 18, 2014

Having stayed at this venue for the last few years as part of groups of 13 and 7 i can say this place is positioned perfectly for everything you need in Amsterdam. The staff are polite and friendly and alwyas help with info and the hostel itself is great for all ages, my groups have been aged from mid 20's to late 50's and everyone has loved it. highly recommended A++++ The hostel does not have a pool so forget the 5* rating of it :-)

Room Tip: When booking for a group just email the hostel direct for any assistance in getting all your group i...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, March 30, 2014
Hey mate,
Seems like you are and your friends can't stay away from the place ; ) We're glad to read that we were able to cater for your groups needs during both your trips and we're sure we'll see you back here again soon.
We do our best to accommodate large groups as well as individual travelers, so you really do find the whole range of holiday makers under our roof - and in our bar as may the case with you lot ; )
Thanks for letting us know about your trip,
Until next time,
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Rome, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 5, 2014

Guests have discounts in the bar, which has a good food and fair-price beer, and there are parties on weekends and also during the week - but not so hard, obviously. Rooms are very clean and you get free towels, shampoo and soap. Beyond that, the breakfast has many good options and the location is good for who wants to party and meet people; a good place to solo travelers like me :)

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, March 30, 2014
Hello there,
It's really handy for us to be able to read these reviews so we have a complete understanding of what aspects of people's stay are most important to them, and therefore to us. Many of our guests only stay with us for a short time so we give all the freebies we can to make sure that you can travel light if needs be.
Thanks for writing and hope to see you again
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London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 3, 2014

I've been to Amsterdam 4 times, 3 of which were for pleasure and I've stated here twice. This hotel is totally awesome and I'd recommend it to anyone who wants somewhere close to the central train station and a budget hotel that is like a posh hostel. The food they serve here is great and cheap. The hotel is located just on the edge of the red light district and it's also right next to an Irish pub if you like that kind of thing. The rooms are all unique and very clean.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, March 30, 2014
Hey,
Thanks for the feedback. We've never been called "posh" before and we all had a bit of a laugh about it, but we'll take it as a compliment, as we know that our facilities are a bit more than you usually get in your run-of-the-mill hostels elsewhere ; )
Either way, we're pleased that we lived up to your expectations and you are more than welcome to come back and visit us any time,
Cheers for now,
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1 review
5 of 5 stars Reviewed February 28, 2014

This was my second stay here, but my first solo and the Winston didn't disappoint. Centrally located, clean and it's got a great laid back atmosphere which makes it awesome for meeting people. The Belushi's bar is a great place to knock back a few beers/jägers. The staff are friendly and approachable, helping you get the most out of your stay. Which is something I've found at the other St. Christophers locations I've stayed at.

All in all, this place is awesome. Definitely stay here.

Stayed February 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, March 30, 2014
Hello,
We're really pleased that enjoyed yourself both as a solo traveler, and as part of a group. And we're really pleased that you took the time to tell us about it as well.
Seems like you spent some quality time in our bar too, which is what we like to see. And looks like you even sampled one of our the local delicacies too - Jager ; )
Glad you've had the chance to check out some of our other sites too. Make sure you book via our own website to get discounts on accommodation if you're planning a multi-city trip,
Until next time,
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Ambleside, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

Stayed here in October last year for the Half-Marathon. Great selection of food and drink, friendly staff and all the mod cons for tourists with internet access, great storage facilities and simple check in/out procedures. Plenty of choice for breakfast and located near the train station, trams and busy shopping and café district. We booked a double room and en-suite rooms were modest but ideal for our needs and stylishly designed.

Will definitely return. Would recommend this hotel for backpackers and friends looking for somewhere affordable with all the perks of a hotel.

Room Tip: En-suite was a little more but well worth the investment.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, February 26, 2014
Hey. Thanks for writing. The Amsterdam Half-Marathon was a lot of fun for everyone here in the city and we're glad we were able to help you enjoy it. We're sure nothing can beat a good night's sleep and a hearty breakfast if you're going to be running 21km the next day ; ) Take care and maybe see you for next year's race
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Asiago, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2014

A group of 8 (3 girls, 5 guys) of us went to Amsterdam for 3 days in March and had the greatest time! I love this party hostel and when traveling with a large group of friends it is perfect! We stayed in an 8 person room, which was nice that there was 8 of us and we didn't stay with people we didn't know, although you can probably meet some awesome people that way and have the best time of your life!

The beds are bunk beds so they are not that comfortable but when your just looking for a place to crash after a long night of partying it works out great! The room had one shower for us to share and in a separate part with one toilet. so at least they weren't together! There was also lock boxes under the bunk beds so if you bring a lock you could put all your valuables in there. The hostel was very centrally located! It was also very reasonable priced!

The bar attached was amazing! Played the best rock n' roll music and we spent a lot of time there just drinking and the food was also really good too! The breakfast provided to us was very good and healthy, typical european breakfast spread! Which I really liked! People that weren't even staying at the hostel would come to the bar to party! it was always packed at night!

I would recommend this hostel to anyone traveling to Amsterdam with friends and looking to have a good time!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard P, Manager at St Christopher's at Winston Hotel, responded to this review, February 20, 2014
Hey Amanda,
Great of you to write such a detailed review for us. It really seems like you and your crew were a good fit to our style here at The Winston. Awesome that you appreciated our playlists too. We put our hearts and souls into our music and nice that you noticed.
You're welcome back anytime in our hostel and our bar so don't be a stranger!
Thanks again,
Take care Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Christopher's at Winston Hotel

Address: Warmoesstraat 129, 1012 JA Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #28 of 174 Specialty lodging in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — St Christopher's at Winston Hotel 2*
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Also Known As:
Hotel St Christophers At Winston
Hotel Winston
Winston Hotel Amsterdam
Winston Amsterdam

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