We stayed here for Koninginne Dag (Queens Day) in 2013 and although the interior was nice, clean and very artsy and in a very central location, I was disappointed with the service we received when checking in.
A group of younger people were checking in before us and the guy on the reception told them all about the local area and where to go for various things and with them he was very friendly, chatty and had plenty of banter. When it came to us however, he simply checked us in and gave us our key. There was no rapport whatsoever. I noticed when other people passed the reception area there was further relationship building with other people, but never with us.
Why this was, I don't know!
It's a shame as it means we wont be going back. Feeling included is very important to us, but here we felt like outsiders.