I have not stayed in this hotel yet, my booking is for July, but I have already gained a favorable impression of the hotel staff.
I booked the room through Priceline/Booking.com which turned out to be a mistake. The room was not advertised correctly by Priceline (aka Booking.com). It was advertised as a “Pay When you Stay” room which the hotel was not aware of. My credit card was charged the day after the booking which came as a shock to me. Priceline/Booking.com refused to assist in cancelling the charge which aggravated me, denying responsibility for the way it was advertised and blaming the hotel for the misunderstanding.
However, the hotel contacted me directly and offered to rectify the matter in whatever manner suited me, which was quite a refreshing, customer service focused way to conduct business. I am now looking forward to staying at the hotel in July because I have full confidence in the management of the hotel.
I would recommend to others who are considering a booking with the Hotel Abba that they arrange the booking with the hotel directly. That way there will be no surprises. The hotel itself can be trusted, but many of the travel websites cannot.
- Official Description (provided by the hotel):
- Hotel Abba is located in the center of Amsterdam with the Leidseplein, the night live area, only 5 minutes walk away. Also many of the museums are very close by, including the "VAN GOGH" & "RIJKSMUSEUM".Located in the center of world famous Amsterdam, the Abba hotel has been offering proper Dutch hospitality with a international touch for over 20 years. Our selection of over 36 rooms offers the perfect base to explore this wonderful city. All prices include a fabulous breakfast from 8am until 10am everyday. ... more less
- Reservation Options:
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- Also Known As:
- Abba Hotel Amsterdam
- Best Western Amsterdam