I was going to give this hotel 3 out of 5 but when they charged us a couple of euros per bag for putting our bags in their breakfast room for the afternoon they went down to 2/5..
The hotel itself is average, rooms small, clean although the cleaner is intent on getting into room early in the morning (9/10 ish)...often when we were still in bed which meant they went uncleaned those days. Smells a bit musty like an old library or something.
Even though the website says complimentary breakfast it isn't complimentary you have to pay for it...I think you need to change your website complimentary means free..
Worst part they dont tell you until after you have booked is that if you intend to pay by anything except cash there is a charge of 6% extra on total bill (how this is justified I dont know?)...This took the cost per night to over £100 which given the hotel was average at best made it very expensive for what it was.
Big Pro about hotel is location is good near park, near tram stop and much quieter than other places I have stayed in Amsterdam also staff are friendly...
I think sort you hidden charges out and overall quality of experience at this hotel would go up.
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