Overall I would certainly recommend this hotel for the following reasons:
Location is superb, classy neighbourhood with beautiful buildings and local eateries and of course the fantastic Vondelpark.
You can hire a bicycle from the hotel, which means that within minutes, you can be in the centre of town after a brilliant cycle trip through the park and around the city - is there any other way to experience Amsterdam other than the way the locals do it?
The staff were extremely pleasant, helpful and above all responsive.
The rooms were on the whole clean, the beds comfortable & the bathroom spotless.
I have to point out that on my scheduled arrival at 10.30pm (reception closes at 11.00pm), my partner and I were shown to a dismal basement twin room which smelt of either cigarettes or damp or both. We were obviously disgruntled to be given two separate single beds, not least as I am almost 2m tall. It was pointed out to me that in the Terms and Agreements, I had signed up to either a double or twin room and that I should have indicated on booking from in the additional notes section that I only wanted a double. Bit of an easy get out clause on the part of the hotel I guess, but be warned you do need to state exactly what you want in terms of room set up when using an online booking engine. I also suspect that as the hotel was full and we were the last ones to arrive that day, we drew the short straw and ended up with this totally inadequate room.
On the positive side, after making my feelings quite clear at the time to the reception that it was unacceptable & would not stay a second night in the room (not much I could do that night so had to take up the existing room option), we were moved the next day to room 224, a much more agreeable room on the 1st floor with great big windows and lots more space. Thank Heavens as I was not well most of that day and was very glad of the very acceptable standards as I languished in my room all of the afternoon rather than taking in the sights of Amsterdam :(
I can see how guests state that the hotel may appear a bit tired, but to reiterate, everything was clean & comfortable.
I have stayed in the Park Plaza Vondelpark which is just a few minutes up the road, cost roughly the same price and is much more contemporary. But you know what, I would prefer to come back to the Atlas largely due to the very friendly & efficient customer service, the fact that the place just felt more homely and the actual building itself which is a fine period piece.
And bear in mind that all hotels are expensive in Amsterdam so as is always the case, you cannot compare this hotel with a similar priced one elsewhere.
Parking is an absolute nightmare. Hard to find parking spaces in the first place and when you do, super expensive.
After reading the reviews in more detail, specifically the more negative ones, one thing strikes me above all else. People that complain after the event and do not make their feelings known to the management have only themselves to blame. Whilst our arrival after a long drive was an absolute shambles with regards our unacceptable room, I made sure there and then that I communicated how angry I was with our room which meant that the staff could then act upon this and rectify the situation, which they did with the utmost courtesy, efficiency and pleasantness. Well handled, I thought.
And please, tax is tax and maybe a few cents would have ended up going to the hotel. But I do not believe that this is a calculated attempt to con people out of money.
I will most certainly be returning to Amsterdam again I am sure, and I will be staying at the Atlas, again of that I am sure. Just not in a substandard basement room!
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