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“Great Location on Dam Square” 3 of 5 stars
Review of Swissotel Amsterdam

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Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
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Ranked #57 of 343 hotels in Amsterdam
Belize City, Belize
2 reviews
“Great Location on Dam Square”
3 of 5 stars Reviewed January 27, 2011

We were in Amsterdam for four days, we found this city very extravagant and extremely fascinating. We found a highly discounted rate of 40% for the Swissotel by prontohotel.com and have thus been able to book this very elegant hotel. The location is the best in Amsterdam, just a few meters from Dam Square and all the attractions of this wonderful city. We recommend this hotel to all those who want to be comfortable for sightseeing.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, General Manager at Swissotel Amsterdam, responded to this review, February 1, 2011
Thank you ever so much for the nice words and recommending Swissôtel Amsterdam to other travellers. It is very important for a hotel to produce good reviews as people nowadays will check Tripadvisor first before booking a room. I sincerely hope to welcome you back to our hotel any time soon.

Kind regards,

Harold J. Kluit
General Manager
Swissôtel Amsterdam
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Workington, United Kingdom
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 23, 2011

Brilliant location, lovely staff and the ajoining diner was great for a quick snack. The room card had to be used to access the lifts which made it more secure.

  • Stayed December 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, General Manager at Swissotel Amsterdam, responded to this review, January 24, 2011
Thank you very much for taking the time to write your comment. I very much like the heading "Swiss Hit". Do come and stay with us the next time you are in Amsterdam. We are looking forward to welcoming you back.

Kind regards,

Harold J. Kluit
General manager
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usa
Top Contributor
214 reviews 214 reviews
17 hotel reviews
Reviews in 50 cities Reviews in 50 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 21, 2011

Don't miss this one. Best place in the City Center. Modern, clean, WARM, quiet. Staff was exceptional. Could not do enough for you to make sure you had everything you wanted and needed. Moderate rates. Public trans. outside the door. Kudos to Maudy. She is the best. Don't waste your money or time at Hotel Amsterdam, next door.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, General Manager at Swissotel Amsterdam, responded to this review, February 14, 2011
Thank you very much for granting us maximum score. I forwarded your compliments to Maudy.
Please stay with us again when you return to Amsterdam. We will be honoured to welcome you back.

Kind regards,

Harold J. Kluit
General Manager
Swissôtel Amsterdam
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Island of Malta, Malta
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 13, 2011

stayed here for a weekend with a friend on my 2nd trip to amsterdam. The location is perfect, just off Dam square. We had asked for a quiet room and slept soundly thanks to the room being at the back of the building.

The rooms are nicely decorated but could do with a bit of daily maintenance such as patching up black luggage marks off the wall. Otherwise everything we needed was provided for including a Nespresso machine for making coffee in the room. We bought some pastries from albert heijn next door & had breakfast in our room. Internet is available for free in the business centre, however you have to pay for WiFi.

All the staff we encountered were very friendly and helpful. Our only setback was that they had run out of umbrellas to lend us when it was pouring outside.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SLAMS, General Manager at Swissotel Amsterdam, responded to this review, January 17, 2011
Thank you for the nice review. Sorry for the stains on the wall. We always check the rooms for imperfections , but sometimes there is not enough time to fix it before the next guests arrives. Especially when a lick of paint is required. My apologies for the inconvenience. Unfortunately we are not able to fix the weather (yet). We will make sure to purchase an extra shipload of umbrellas.

Kind regards,

Harold J. Kluit
General manager
Swissôtel Amsterdam
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lake district, england
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 31, 2010

Just returned from 4 day break. Excellent location, easy to walk from Central Station and right next to Dam Square. All staff were very helpful and friendly especially our breakfast waiter Midal? Rooms were spacious and clean - we were on front of the hotel. Trams stopped right outside hotel but found it easy to get around on foot aswell. Would return again without hesitation.

  • Stayed December 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, Customer Relations at Swissotel Amsterdam, responded to this review, January 3, 2011
Thank you very much for the positive review. Great to learn you would return without hesitation. You’re be more than welcome of course. I will pass on the compliments to Midal.

Kind regards,
Customer Relations
Swissôtel Amsterdam
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Lausanne, Switzerland
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 31, 2010

We've stayed in a number of other Swissotels (in Geneva and Zurich) and loved them. This one didn't live up to the standards of the others (possibly because its only 4 star?).
As others have mentioned the hallways are exceedingly bland and utilitarian (definitely in need of a coat of paint and some sprucing up). The restaurant is exceedingly average and the service there substandard; getting the waiters attention at breakfast was difficult and the cups and plates dirty. The breakfast buffet itself was also average and even though we had it included in the price we decided to pay to eat elsewhere most of the time. The mini bar only contained water, 2 beers, a coke and a chocolate bar. To get any additional items required a trip to the first floor and the use of a vending machine.
The room was clean and the bed comfortable. If you're looking just for a place to sleep in a good location; this is sufficient but if you're looking for any of the usual Swissotel polish I'd suggest going elsewhere.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, Customer Relations at Swissotel Amsterdam, responded to this review, January 3, 2011
Thank you very much for your review. I can very well imagine that, being used to some of our sister hotels, our small scale appearance might be unimpressive. When it comes to service I dare say Swissôtel Amsterdam is definitely not inferior in any way. We are currently working hard to enhance our décor. The coat of paint and sprucing up, like you put it in your review, are high on our list. Please follow our Social Media to keep up with the latest developments.

As for the restaurant experience: let me start by stating that Restaurant Dam Plaza, although in the same building as the hotel, is not owned by Swissôtel Amsterdam. The restaurant does facilitate our breakfast. Because the restaurant is not managed by the hotel the preservation of the quality of their food and service is a recurring challenge for the hotel. We will however do our utmost to encourage them to aim at a better performance. Future guests, please note that Swissôtel Amsterdam is situated in an area with a high density of restaurants and cafes. There are plenty of alternatives to choose from.

I am very glad to learn that you liked the bed and the cleanliness of the room. For a renowned 4-star hotel like ours these are top priorities.

Kind regards,

Customer Relations
Swissôtel Amsterdam
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Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2010

I was here together with a friend for a few days and we had a wonderful time. The hotel has an excellent location and all of the staff were friendly and helpful. Our room was spacious and clean. When I come back to Amsterdam I will definitely stay at the Swissotel again.

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLAMS, Guest Relations Manager at Swissotel Amsterdam, responded to this review, January 3, 2011
Thanks for the praise. We look forward to welcome you back. Great to know you would definitely return. That is exactly what we want to hear ;-)

Kind regards,

Customer Relations
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Business Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#39 Family Hotel in Amsterdam
#48 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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