Booked this hotel a month before travelling, having been tempted by the fact that rooms are 'soundproofed' and location is central. The hotel only lived up to the latter of these claims.

We arrived at 5pm on Friday 21st April to celebrate a birthday the following day and were allocated a room on the 4th floor, facing the side-street, just off Dam Square - good sized, with a nice bathroom and two single beds, one pillow each. I'd asked for a quiet room, with king sized bed and a view if possible - my priorities were in that order. We got lovely views of the rooftops. But what none of the reviews mention was the carnival/funfair on Dam Square. It's impossible to escape the noise until it stopped at 11:30pm on the Friday night and then again at midnight on Saturday. But below the hotel room is a sidestreet with a Burger King which opens late and must be used as a spot for night-revellers to get a feed. So there was lots of screaming and shouting all night - so on the Friday night we got little or no sleep - it's hard for the hotel to claim the rooms are soundproofed when streetnoise permeates the windows (they might as well have been open all night).

The breakfast was not included, but we tried it on the final morning. Arriving 30 mintues before breakfast ceased there was no scambled egg left, the bacon and beans were dried and unappealing so we went for cereals, juice, tea and toast. €34 euros for two people was a rip off. Go out to the many cafés surrounding the hotel for a cheaper alternative (and a better selection).

Having paid €500 for two nights, one of which we barely slept, put a dampener on the birthday celebrations - we were simply exhausted. Not recommended for any light sleepers, or those on trans-Atlantic flights. Unless you pack ear-plugs or sleeping tablets.

We are at last out after a 4-day unpleasant stay. The hotel is far below the level we expected for the amount of money we paid. The room was very modestely furnished and so was the old-fashioned bathroom. Internet connection was out of order and satelitte channels were limited. The hotel has no lobby and the breakfast was less than average with a very limited variety. The street is very noisy. we could hardly sleep day or night. My husband still suffers severe backache because of the unhealthy mattress. The only bright side was the kind and smiling staff. I wish them all the best, probably in a higher standard hotel where they will definely fit better. I do not recommend this hotel in spite of its central location. Trams and taxis are available.

we stayed at the Swissotel for 2 nights, and enjoyed the central location, friendly staff, and free up grade to a junior suite. The suite was large, tastefully decorated, and had every amenity that was needed for a pleasant stay. We would certainly reccommend this hotel to anyone visiting Amsterdam.

I stayed at the Swissotel Amsterdam last week for 8 days for vacation. It was my first trip to Amsterdam and I wanted to be close to all of the attractions. This hotel is in the heart of Dam Square, 10 minutes from Centraal Station and everywhere else we wanted to go.
The rooms were cleaned twice a day and the staff was so kind and helpful. I saw the other review that said this hotel was cold and unfeeling, but I am a frequent business traveler and I saw it as warm and inviting. The bathroom had a separate shower stall and bath. We didn't stay in a room overlooking the Square and the room was quiet. I definitely recommend the Swissotel for travelers looking for the true Amsterdam experience and I thank the staff for their wonderful service.