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“GREAT Hotel in the best location” 5 of 5 stars
Review of Swissotel Amsterdam

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Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands (Centrum)   |  
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Ranked #47 of 355 Hotels in Amsterdam
Certificate of Excellence
Superior, Colorado, United States
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“GREAT Hotel in the best location”
5 of 5 stars Reviewed July 25, 2014

We stayed in this hotel for two nights and we really liked it! The location could not be better as it is only a 10 min walk from the train station. This hotel is located in Dam square and only a 15 min walk or so to the Ann Frank house. The bar/restaurant across the street was also very good for late night drinks! The front desk staff was very nice and helpful and everyone spoke English was great! The bed was super comfortable and our rooms air conditioner worked great, it was super hot while we where there so this was great for us! We would stay here again for sure!

Room Tip: Stay off of the main street as we stayed in the back and it was super quite!
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, August 6, 2014
I would like to sincerely thank you for having stayed with us during your time in Amsterdam. Thank you for pointing out the convenience of our location and your positive feedback in regard to the hotel and its service in general. We could not have said it better ourselves.
We would love to have you back at the hotel soon.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,811 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Aberdeen, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 25, 2014

This is a fantastic hotel for location, the entrace is lovely and the staff are very professional and friendly. Our room however did not quite live up to that expectations, although it was just a standard room. The breakfast was good but not fantastic. Overall though, i would recommend, as generally very good. This was our second visit and im sure there will be a third.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, August 6, 2014
On behalf of all the colleagues here at the Swissôtel Amsterdam I would like to express my most sincere appreciation for you coming to stay with us for the second time.
I also appreciate your feedback with regards to the room, I am very sorry to read that it was not up to your expectation. We are however planning on refurbishing our Classic Rooms beginning next year.
Unfortunately our restaurant facility is outsourced, but I will take note of your comment in regards to the quality of the breakfast.

Our team will eagerly await your hopeful third return so that we take wonderful care of you once again.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2014 via mobile

The Swissotel was excellent from the time I walked in. The staff was extremely polite and very helpful. The front desk was one of the best staffs I've met. The rooms were nice, well maintained and cleaning staff very polite and when you called they were there right away. I would definitely stay here again. It is in the perfect location, perfect staff and really nice rooms.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, August 6, 2014
Wow.. I feel truly humbled and appreciative to read such wonderful feedback on our hotel and especially our service. This is everything and more we try to achieve for all our guests. I will share your comments with my team members and will inspire them to go the extra mile.

We would love to welcome you back again.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoddesdon
1 review
5 of 5 stars Reviewed July 24, 2014

This was a great hotel in the centre of Amsterdam, would recommend, our room was at the back and there was no noise from the square below at all. We did not eat in the restaurant so unfortunately cannot review this. Would definitely stay there again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, August 6, 2014
So pleased to read that you enjoyed every bit of your stay with us.

We hope we will be able to welcome you back to our hotel soon.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 23, 2014

Location is fantastic, short walk straight down the road from Centraal station. There are odd little touches to the service such as being given hot towels on arrival and having a room attendant knock in the evening just to give me a small bottle of water and a card with tomorrow's weather forecast on it (or maybe I'm not accustomed to expensive hotels!). Room was nice but not amazing. The pillows were too soft to sleep on, I had to ask housekeeping for different pillows from the 'pillow menu', and the room attendant was reluctant to give me two pillows even though the room was booked for two people. Breakfast was a great 5* buffet. A good stay, but for the price I would probably try somewhere else next time.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, July 24, 2014
On behalf of all the colleagues here at Swissotel Amsterdam I would like to express my most sincere appreciation for having stayed with us during your time in Amsterdam.
I am very glad to read you enjoyed our boutique style service. The pillow menu is indeed a perfect solution for when the pillows are not to your liking, they should however always provide the requested amount. I will pass on your comment to our Housekeeping Department, thank you for sharing this with us.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
1 review
5 of 5 stars Reviewed July 22, 2014

Everything was perfect, I booked one single room, and its no was ready right away, for the 15 minutes I need to wait, the hotel gave me a wonderful suit. :-))).
...........................................

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, July 24, 2014
Thank you for taking the time to write this wonderful review.
I am very glad to read that we could offer you a complimentary upgrade to one of our suites, where you could enjoy Amsterdam in style.
We hope we will be able to welcome you back to our hotel soon.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 21, 2014

Very Helpful Lobby staff gave excellent recommendations for restaurants and were knowledgable about the city and the hotel is well located on the Dam square within easy reach to all the amazing Museums.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, July 24, 2014
I would like to sincerely thank you for having stayed with us during your time in Amsterdam.
I am glad to read that our front office team could be of great assistance during your stay with us allowing you to fully enjoy all that Amsterdam has to offer.
We truly hope that it will not be long before we can welcome you back!

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Amsterdam
#33 Luxury Hotel in Amsterdam
#35 Family Hotel in Amsterdam
#38 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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