we stayed on first floor and while room good size and attention to extras (slipper..pillow menu..water at night) windows did not open which was too bad but good since up to 3am in morning with racket from people hanging out at mcdonalds. gave us no issue switching rooms and moved our luggage. second room much quieter but very small and didnt bother with the added xtras first room had. breakfast was very good...mini bar prices reasonable for europe. staff very good...helpful and pleasant. before our cancellation day the room rate dropped and we were able to take advantage. make sure to check before u pay the rate u booked online....nb...book direct is better vs via online middle men. overall, good hotel but dont expect fairmont.