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“Good choice” 4 of 5 stars
Review of Swissotel Amsterdam

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Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
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Ranked #57 of 343 hotels in Amsterdam
Kusadasi, Turkey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good choice”
4 of 5 stars Reviewed January 22, 2014

Stayed 3 nights between 16-19 January 2014 as a couple. Great location on Dam Square. Walking distance to nearly EVERYTHING.Hotel and rooms are very well decorated and clean. Beds and pillows are really very comfortable. Nice and helpful staff. Maybe the only negative point is that the walls are very thin so that noise can cause problems for some guests. Our late check out request was turned down on sunday, even though we wanted to pay the extra charge.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, February 18, 2014
Thank you very much for taking the time to share your experience at Swissôtel Amsterdam.
I appreciate you for pointed out our very central location, which is a stone throw away to all wonderful things Amsterdam has to offer.
I am very sorry we were unable to grant you a late check out. We always do our utmost to grant any preferences and requests, however this is subject to availability and therefore we are not able to guarantee this.
We are greatly looking forward to your return to the hotel in the not too distant future.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Stockbridge, Georgia
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 17, 2014

The hotel is within walking distance from the central train station.
The staff was extremely friendly and helpful with directions, suggestions, etc.
The rooms were well appointed, clean and comfortable. All of the necessities were available, from hair dryer to turn down service with chocolates and bottled water.
The hotel was right in the center of town and in walking distance to all attractions, restaurants, bistros, etc.
The security was excellent - you needed your room key to get into the elevator and the staff was available 24/7.
The small drawback, was there was not lobby area to congregate and visit in, but the attached bar/restaurant was available and you could stay as long as you pleased.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, February 18, 2014
Wow.. I feel truly humbled and appreciative to read such wonderful feedback on our hotel and service. We are looking forward to your next visit and I am confident that our team will find new ways to “WOW” you.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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Harlow
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 17, 2014

Superb clean, modern hotel in the heart of the city. The staff have 1st class knowledge of the city & are very friendly. I have stayed in Amsterdam many times & this is by far the best hotel I have stayed in.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, February 19, 2014
Thank you so much for your 5 star review. Being called the best hotel, is a HUGE compliment.
I will take pride in expressing my thanks and appreciation to the entire team here. We truly hope that you will find your way back to Amsterdam for another visit and we will look forward to providing you our warm and engaging hospitality again.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2014 via mobile

Came to Swissotel in Amsterdam from a Best Western in Paris, and a Luxury Hotels of the world in Lausanne.
This hotel rocks in every way, from reception,to room service, to bell boy and the guy that polishes your shoes. Nothing is a problem, and if it is a problem they make you feel like it's not a problem. The room was huge, I think we were upgraded, the beds are massive, you get a choice of luxury pillows, there's even an espresso machine and an iPad Dock in your room, along with a big flat screen tv. Situated as close to town centre as you could be, perfect in every way. Try it you'll love it.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, February 19, 2014
Wow Thank you so much for taking the time to write this very detailed and wonderful review.
I wouldn’t have been able to do it better myself.
Your experience really speaks to what we strive to achieve for all of our guests and these comments will allow us to share the story and continue to inspire our team to always do more for our guests.

Our team will eagerly await your hopeful return so that we take wonderful care of you once again and create more lasting memories.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
Top Contributor
116 reviews 116 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 15, 2014

We are loyal customers of Swissotel Amsterdam and in previous years wrote several positive comments about the place. This time we were had a slightly new and shocking experience when we found ourselves (family with 8 year old boy) in a junior sweet with 100 transparent glass wall between the room and the bathroom and toilet. It is at least a bit eccentric for a business type hotel and still not clear for us how it is possible to live without a fraction of privacy.
Of course the ever friendly hotel staff transferred us to a normal sweet with normal doors after a bit of angry discussion and the rest of our short stay was ok as usual. But beware! Some of the rooms in this hotel are far from normal!

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2014

The hotel was absolutely excellent! It's located right on Dam Square, meaning that it's right in the heart of the city. With shopping streets branching out of it and parallel to it, it's a great destination for shopping. For those looking for a little adult fun, it's also a 5 minute walk from the biggest coffeeshops and from the red light district. Also, if you're lucky enough to visit in the winter, the street Swissotel is on (Damrak) hosts something called the "Wintermarkt," which is a colorful, vibrant street market full of booths that sell everything from food to clothes to toys. On that same street (but year round), you'll also find many stores called "Tours and Tickets," which can assist you with setting up.. well.. tours and tickets for visits in Amsterdam.
As to the rooms, they were very spacious, clean, well-decorated, and most importantly comfortable. The pillows were so nice, I genuinely wanted to ask if they sold them.
As to the staff, they were very friendly, very knowledgable of the city, and could speak a host of languages fluently.
As to the cost, yes, it's a little high compared to other hotels. One must keep in mind, however, that this is a 4-star hotel in the city center in one of the most touristic cities in the world. We were a little surprised they charged us around an extra hundred euros (total, not per night) than expected for something they called the "city tax." This was, however, for a triple room so it didn't do much damage.
All in all, I massively recommend staying at Swissotel if you're going to Amsterdam.

Room Tip: Go online and join the "Swissotel Circle" program for free, before arrival. It'll give...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond BC Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 13, 2014

The biggest draw to this hotel is the location, it cannot be beat. The hotel room was very nice, but just a little dust line around the edge of carpet where an upright vacuume just cannot get. We loved the Nespresso espresso machine in the room, a fantastic touch. The Concierge was fabulous and told us how we could get a regular bus to Markam, about 20 kms away, to see this old fishing village, and it saved us loads over a tour there. We would stay again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, January 14, 2014
Thank you very much for taking your time to detail your experiences at our hotel so well .
I also appreciate your feedback and I will make sure to communicate this to the team members involved, which will allow us to follow up and improve.
Reading through all the details of the experiences you had in Amsterdam it really shows that you took full advantage or your stay and I truly appreciate that.
We are greatly looking forward to your return to the hotel in the not too distant future.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Business Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#39 Family Hotel in Amsterdam
#49 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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