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“Great location and very reasonably priced.” 4 of 5 stars
Review of Swissotel Amsterdam

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Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
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Ranked #53 of 344 Hotels in Amsterdam
Berkshire, United Kingdom
Top Contributor
84 reviews 84 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
“Great location and very reasonably priced.”
4 of 5 stars Reviewed December 29, 2013 via mobile

I stayed here many times on business whilst in Amsterdam. It is reasonably priced, has some interesting rooms, and well located in the centre of Amsterdam. Recommended for both business and leisure stays.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, January 2, 2014
I would like to express my sincere appreciation for your wonderful feedback on your most recent experiences with us. It is always so rewarding for myself and the entire team to hear from loyal guests like yourself.
We truly hope that it will not be long before we can welcome you back and please make sure to contact us directly so we can ensure your stay is what you come to expect from us.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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1,435 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Madrid, Spain
Top Contributor
84 reviews 84 reviews
80 hotel reviews
Reviews in 45 cities Reviews in 45 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed December 26, 2013

Hotel is modern, nice rooms though not very large. Bed was the main problem - too hard and uncomfortable. Location is great, very central. Service is generally very good, with the exception of a very inefficient clerk at check-out. More than decent breakfast and very reasonable price. Other than that, no complaints. Very solid value in Amsterdam.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleaford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 22, 2013

I was going to Hoorn from Amsterdam so I picked a central located hotel for the nearness of walking to the central station.
The front of the building was a little daunting because of the Xmas market and the noise.....but I needn't have worried, inside the hotel it was an oasis of calm.....because I asked for a quiet room the member of staff upgraded me at no cost
The staff at reception and at breakfast were very good and engaging
It was the first time I had stayed at a Swiss Hotel I hope it won't be the last .

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, MA
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 20, 2013

My wife and I just came back from 4 days at the Swissotel Amsterdam. It was great, from the time we stepped into the entrance until we departed, everyone showed a “Passion for Perfection” the Swissotel way. Our flight came in early at 6AM and we arrived at the hotel around 9AM. While I had requested an early check-in, I figured 12 or 1 they would have a room ready for us. We checked our two bags and they suggested we go for a stroll. We came back around 11 and the MOD desk associate told us to have a seat nearby while she called housekeeping. Shortly afterwards I observed her taking our luggage out of the closet to the elevator. She came back down a few minutes later and asked if we would like to accompany her to our room. The Wow factor, rather than just handing us the keys, she accompanied us to our room which was great as we were going on 24 hrs. without any sleep. Good room introduction too. The room was great, clean, plenty of space, and guess what the best of all was, the mini fridge without sensors. We were able to buy small bottles of beverages and cheese and have a place to put them during our stay. The bed was comfortable, turndown service was not expected but was nice, as was the chocolate left on our pillows every night. Now for the important things in life, the Bathroom. My wife was happy, iron, hair drier, lotions, soap and clean every day glasses and comfortable soft towels. The shower took about 5 seconds to figure out how to use, plenty of water pressure and warm water came right on as I turned the knob. Our room was on the first floor and close to Dam Plaza, but it was sound proof. Did not hear much outside noise, slept great, comfortable bed. Every time we came back to our room in the late afternoon, our room was redone and perfect. All of the housekeepers we encountered had a smile and a greeting for us, a genuine one, not mechanical in tone. The front desk associates equally were great, always a greeting when we got off the elevator and when we entered the property with a pleasant comment. While there is not concierge desk at this property, the front desk associates were great with directions and the tram stops right in front of the hotel. We could have stayed at many places in Amsterdam, but we both said that this was a good decision to stay at the Swissotel Amsterdam. One of the front desk associates recommended The Coffee Company right around the corner to us on our first day in the city (Dam 10) and it was a great place to start each day with it turned out. The pastries were really good, I mean really good. As a Nespresso lover, it was nice to have a machine in our room to enjoy during our stay. I can't think of any negative comments about this hotel, we both felt we were at home staying here and if and when we return, this is the only place we would stay at. I might add, it is very close to the Ann Frank Museum and two large shopping areas. Also there is a large supermarket right around the corner behind the Palace (Albert Hein), great place to bring snacks back to the room. Oh, I recall reading a negative comment about the airport hotel shuttle to the hotel from the airport web site. We booked it online, E53 round trip for two, arriving we were dropped off across the street from the hotel, departing we were picked up one block away, great value and as a sidelight, got a good tour for our first visit to the city as we were driving and dropping off other visitors in the van.,

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, January 2, 2014
Thank you very much for taking the time to write a review and to share how Swissôtel Amsterdam and our staff have been able to create such a memorable stay to you and your wife. While reading through all the details of the experience you had at our hotel, it really shows you took full advantage of your stay with us. I highly appreciate your praises to our Housekeeping and Front Office staff, which I will certainly share with all team members involved.
We are looking forward to your next visit and I am confident that our team will find new ways to “WOW” you and provide the unique personalized service you expect from Swissôtel Amsterdam.

Kind regards,

Harold J. Kluit
General Manager
Swissôtel Amsterdam
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Birmingham, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 19, 2013

My husband stayed at this hotel previously so we had no hesitation in staying there again. Situated just off Dam Square it couldn't be in a better position and just 15 minute walk from Central Station. Hotel was nicely decorated and the rooms were very clean with extremely comfortable beds. Our room was on the back of the hotel and quite quiet. Staff friendly and accommodating. All attractions and amenities close by. Would certainly recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, December 20, 2013
I would like to express my most sincere appreciation for your wonderful feedback on your experiences with us. It is always so rewarding for myself and the entire team to hear from loyal guests like yourself and your husband.
Thank you for pointing out our very central location.
We are greatly looking forward to your return to the hotel in the not too distant future.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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Zoetermeer
1 review
4 of 5 stars Reviewed December 18, 2013

Nice Hotel, good breakfast and location TOP! in Amsterdam. Close by the central Station and all other facilities. Price of the hotel for such a top location is reasonable. We had a big suite with a large room and bedroom, sunken bath with TV. All very nice.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, December 20, 2013
I would like to sincerely thank you for coming to stay with us during your time in Amsterdam.

I think you have absolutely nailed it with our combination of location, amenities and of course service. We continue to do everything we can to remain focused on these critical elements to provide the best possible home away from home we can.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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sydney
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 17, 2013

Stayed 5 nights, had upgrade but noisy extractor fan, reception staff changed our room no problem. Staff only to happy to help with any concerns or information. Comfortable bed and cosy room, clean and comfortable. Rooms are on the small side and we had no view, but if you plan to spend most of your time exploring this isn't a problem. Central location to Dam Square and surrounding tourist attractions only a short walk to many. We stayed here In December, the Christmas market right outside the front door and the Christmassy feeling was amazing coming from Australia the experience was second to none. Would definitely recommend this hotel.

Room Tip: Internet free if you join swissotel circle rewards
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, December 20, 2013
We are so delighted to hear that your experience here at our property was so enjoyable.
I also appreciate your feedback with regards to the noise disturbances you experienced. It is very nice to see that our colleagues were able to respond with care and empathy in this situation.
Thank you for pointing out our wonderful Wintermarket with our own Swiss Chalet, right in front of our hotel.
I certainly hope that you will find your way back to Amsterdam so that we can have the pleasure of welcoming you back.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Business Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#37 Family Hotel in Amsterdam
#44 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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