We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“not above average” 3 of 5 stars
Review of Swissotel Amsterdam

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Swissotel Amsterdam to your Saves list
Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Amsterdam Winter Escape
Ranked #48 of 345 Hotels in Amsterdam
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
“not above average”
3 of 5 stars Reviewed November 16, 2013

The hotel location is Dam Sqaure.... It is very central, but I didnt really enjoyed the noise from there. First imression is not very good, lobby is small and everything but impressive.
The reception was pretty bussy as I arrived, and was bothered when I heard the receptionist asking the same question ""And how was you flight...?" all the time/all guests... And his main conern was if my credit card provider will authorize "extras" guarantee (room was prepaid)...

Room OK and breakfast really good. Nothing special & too expensive.

They made me mad a day after my returm home... I was charged for the room costs after I left (normal check out!), but room was prepaid. This kind of mistakes makes me mad, so I made a complaint - they were fair and refunded the amount on the same day!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,500 reviews from our community

Traveler rating
    676
    557
    176
    53
    38
See reviews for
169
658
111
202
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

I cannot say enough about the level of customer services shown in this hotel. On my last day of staying there, the whole hotel was awoken by some very loud drilling at the back of the hotel in a shop which is attached to the hotel building. Although the drilling did not stop as the hotel had no power over the contractors working in the other premises, the general manager and the reception staff, especially Maudy Schutte, could not do enough for me when i raised the issue of the drilling and being woken at 7am. I was refunded my last night’s stay, my mini bar and internet charge was also refunded. From being in a situation where i was of the opinion that i would never go back to Swissotel, i left the building with an attitude that if and when i go back to Amsterdam, i will certainly stay at the Swissotel.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornton Heath
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

Lovely hotel, great location. The service and rooms were amazing. However, if you do not like noise do not stay in the dam square view rooms. This was not a problem for me as I live by a main road but may affect others' stays. Also the food offered by room service is not great quality, however the location is perfect for late night dining/snacks so again, not an issue for me. Everything else was perfect!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2013

Stayed at this hotel from the 2nd-4th November 2013 , excellent location right in the heart of dam square, close to shops and bars. We stayed in a premium room,(room 527) , which wasn't the best room in the hotel , we had a small loft like window that looked out onto next doors roof and there was lots of noise and drilling going on thought the day, although there was also some good points the room was modern, stylish and comfy and the bed was extremely comfy.

I have stayed in nicer hotels in amsterdam before so I probably wouldn't stay here again.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buch Am Irchel
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 12, 2013

Close to main attractions and central Station. Also good for Shopping and Dining around. With tram 4 directly to RAI congress Center.

Good Restaurants around. The only Thing which should be better - free wifi.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilbao
1 review
2 of 5 stars Reviewed November 12, 2013

the man that was at the reception last day at the check out moment, tried to cheat me, he tried to charge me more than agreed because i made the driver of a taxi wait for me less than 10 minutes!!!!!!

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesena
1 review
4 of 5 stars Reviewed November 12, 2013

I've been twice in this hotel over the last two years and I'd say it's a very value for money hotel; i love modern style of rooms and hotel lounge and i absolutely love the atmosphere coming from the special led lights of corridors.
The only problem I had last time I was there was an annoying noise coming from outside the window due to aircon engine.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Swissotel Amsterdam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Family Hotel in Amsterdam
#29 Business Hotel in Amsterdam
#32 Luxury Hotel in Amsterdam
#44 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Cheap Tickets, Travelocity, Despegar.com, getaroom.com, Agoda, Odigeo, TripOnline SA, EasyToBook and Tingo so you can book your Swissotel Amsterdam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Swissotel Amsterdam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.