We have booked Tickets for the Swissotel one and a half months in advance and even recieved a confirmation.
Fast forward to the day the hotel was booked. We arrived in the afternoon and were immediately informed that there has been a mistake and that our room has been given to somebody else.
Then they rebooked us to a hotel outside of the center and the whole hassle for us started. For most of our plans which we did we had to be in the center of the city which we told them. As compensation they gave us two trips with a taxi. This was kind of a joke since we had to travel back and forth often. Because of that we had to spent lots of extra money on transportation in a city where hotels and taxis aren't really the cheapest. Money can be replaced, my main problem is the lost time that this has caused us, so much traveling to our destinations instead of being right there in the center.
This was the third time in the swissotel and even the first two experiences were alright, I will never again stay at the swissotel because of the weekend they ruined for us and the additional nerves and money it cost us. The worst kind of experience is when you arrive in a foreign city and they tell you your hotelroom is not available. The least I expect from my hotel is being dependable, the Swissotel has proven that this is not one of their traits.
Overall, I can't recommend this hotel.