We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK but not OK” 3 of 5 stars
Review of Swissotel Amsterdam

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Swissotel Amsterdam to your Saves list
Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Deal
Complimentary Beverage!
Ranked #53 of 344 Hotels in Amsterdam
St. Andrews, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“OK but not OK”
3 of 5 stars Reviewed October 20, 2013

Dismade to find that no breakfast was included in our "junior suite" rate, it was extra and as it turned out very poor and the staff more interested in conversation. The room was lovely and very clean. The staff were nice but again not greatly forthcoming.

Overall disappointing !!

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,435 reviews from our community

Traveler rating
    635
    542
    168
    52
    38
See reviews for
159
618
108
199
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 18, 2013 via mobile

The hotel applies an almost unique policy. If you don't show up at 2 pm they give away your room. That is ridicolous. And the Manager is unfit to talk to international customers. I will never come back.

Stayed April 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed here for my husbands birthday. They were very welcoming and couldn't do enough to help us. To celebrate my husbands birthday they left a bottle of bubbly for us to enjoy. They helped us with all travel arrangements.
The room was lovely, everything we needed for a city break. We had a small room without a view - but there isn't really a view from the hotel. The benefit of this room was that it was so quiet, we didn't hear any traffic and had a brilliant night's sleep.
We had breakfast on the morning we left and this set us up for the day.
They have a very handy business centre on the first floor where you can use the internet and print for free. This was great for printing boarding passes for the airport and could also be used to book tickets to jump queues at the museums (esp. Anne Frank's house).
Overall a lovely place to be based during our trip to Amsterdam.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2013

Excellent location. Trolley right out side. Once we figured them out, moving about the city was a breeze.One day we got on in the wrong direction and had a nice trip to the end of the line. Desk staff excellent. Can only think of one negative. Taxi must be accessed across the street on the other side of tracks while dodging bicycles, trains, and autos. Hotel staff does a great job of helping cross. Would I stay here again? You bet I would.

Room Tip: Up grade from base room. More space etc.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diep River;Cape Town
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

Stayed here for 3 nights and found it so convenient . We received excellent service from the staff who were always polite and accommodating. The hotel room was also really comfortable and very clean. A really great hotel and I will definitely return!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 9, 2013

I have made several trips to Amsterdam and until now I have not found a really good hotel in Amsterdam. I have not finally found it in the Swissotel. The location is very good and perhaps there are better locations to be but the hotel itself is one of the best in Amsterdam that I have experienced. I am sure one of the Grand old hotels that are 5 star rated could be better but this hotel is very good. The rooms are nice and neither too small or larger and very comfortable. I held back on giving this 5 stars only because of the lack of a good restaurant in the hotel. The people there treat you very well so it is easy to overlook that fact.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 9, 2013

Had booked this hotel as it was the cheapest (within reason) central hotel. I had the option of free cancellation until a few days before and I kept looking for deals elsewhere but nothing seemed any better (hotels are very expensive in Amsterdam). I am so glad I didn't switch hotel.
Great location.
Modern decor in public areas.
Very friendly and helpful staff.

We didn't have breakfast at the hotel as there are some many delis and pancake houses etc close by at a fraction of the price.

Rooms were well equipped but a little on the plain side (not like the pics at all) but a massive bed. Bathroom good, shower could have done with a little more pressure. All clean.

The only downside was the charge for wifi but i hear they are working on that (i think the only swissotel to charge).

No probs with noise at night, the only time would be the excessive road sweepers about 7-8am but didnt bother us too much.

Loved Amsterdam and will definitely be back.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Swissotel Amsterdam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Business Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#37 Family Hotel in Amsterdam
#44 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Odigeo, TripOnline SA, EasyToBook and Tingo so you can book your Swissotel Amsterdam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Swissotel Amsterdam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.