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“Location, location, location!” 4 of 5 stars
Review of Swissotel Amsterdam

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Swissotel Amsterdam
4.0 of 5 Hotel   |   Damrak 96, 1012 LP Amsterdam, The Netherlands   |  
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Ranked #52 of 344 Hotels in Amsterdam
Windsor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Location, location, location!”
4 of 5 stars Reviewed October 1, 2013

The hotel is in a great location, right next door to Dam Square, so is ideal if you are on a sightseeing trip. My room was a little noisy and there was little light as the window overlooked a narrow alley way, with an office next door. The staff were very extremely polite, courteous and friendly and couldn't do enough to help. Great service.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, October 9, 2013
On behalf of all of the colleagues of Swissôtel Amsterdam I would like to sincerely thank you for sharing such wonderful feedback on your recent stay with us.
As you pointed out we are very centrally located, The rooms in the front really give you the feeling of being in a big city, with all the huzzle and buzzle that goes with it. The rooms in the back and inner side are more quiet. It is advisable to mention your preference when booking with us directly.
We are greatly looking forward to your return to the hotel in the not too distant future and until please take care.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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  • English first
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English first
Dehradun, India
Top Contributor
99 reviews 99 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 30, 2013

Room was small
Bathroom not clean
Front rooms have view but not the back rooms
Dingy gallery
Not relaxing atall
Changed the room for better view facing dam square again bathroom was not clean
Would not recommend to travellers but for that budget it's good and center of town
Every thing is in walking distance

Room Tip: Not recommanded
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, October 9, 2013
We truly appreciate your honesty concerning your stay at Swissôtel Amsterdam.
If your bathroom was not cleaned sufficiently I sincerely apologize as this is unacceptable and I will take this up with the team members involved.
We would like to contact you directly to learn more from your experiences.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2013

We stayed at the Swissotel for 3 nights. The location couldn't be better as it's in the very centre of Dam Square. I asked for a quiet room and that is exactly what we got. Although it was the centre of Dam Sq we couldn't hear any noise whatsoever. We had a classic room and it was spacious enough considering the bed was absolutely huge and very comfortable. The room was cleaned daily to a high standard and all the staff that we came across were all very friendly and helpful. There are tea and coffee making facilities in the room but one tip i would give is to take some whitener for your tea as they only provide coffee milk and it was awful in tea. We asked for some regular milk but were told it would be 3 Euro's for a small jug so we declined as it seemed ridiculous to be charged extra for a small jug of milk. Anyway they must have thought better of it because they called us back and then sent someone up with the milk free of charge. We didn't have breakfast or any other meals at the hotel so i can't comment on that. Overall we enjoyed our stay and would stay here again.

Room Tip: Ask for a quiet room when booking.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

The location of this hotel was perfect. We walked everywhere,on an occasion we did take taxis but being right in Dam Square was wonderful. The shops and best restaurants were all around us. The front desk staff was fabulous. They knew us by name immediately, they provided excellent help in finding the places we wanted to see. They brought anything we needed or wanted to our room. I loved the clothesline in the bathtub. Their were two females, myself and my cousin and the bathroom provided plenty of room for both of us to use the vanity and get dressed. We loved that we could control the temperature in our room. I always travel with my own pillow, but not this time, they provided a pillow menu. When we first arrived they brought up 3 different kinds plus what was on the bed and we picked the perfect pillow for us..I was thrilled. The room was clean, the only thing we could have used was a dresser to put clothes in. I used all draw space. My cousin kept her clothes in her suitcase ..they immediately brought up more hangers. The bed was very very comfortable. Each night they pulled down the bed, left a candy with the next days temperature. The front desk staff made our stay in Amsterdam so much better then expected. They wrote directions, they walked us outside to the direction we needed to go. I would recommend this hotel to everyone.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herzelia Israel
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2013

the staff is very helpfull and willing to submit any nessecary assistance
the rooms are pleasant and spaceous
the location is just at the very center where all the activities, transportation and shopping are

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 26, 2013

The Hotel is immaculate, nicely furnished and as far as the location, it couldn't be better. If I ever return to Amsterdam, I would definitely stay here again. Only drawback is the restaurant. The food could be better and the restaurant staff needs to be more professional. There's too much fooling around and not enough attention to the customers.

Room Tip: Ask for a room that is not located in the front facing Damrak. I can get noisy.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2013

I stayed here for 4 nights in September and really enjoyed my stay.

The hotel is located right next to Dam, which is a major touristy area. I would compare it to staying in Times Square in New York City. It was central enough that most interesting areas in Amsterdam are accessible by foot. Additionally, the hotel is very walkable from the train station. So it's possible to completely forego public transportation and taxis when staying at this hotel.

The hotel was very clean and modern although rooms were small. There was complimentary orange juice and water in the lobby which I enjoyed. The business center had 2 working computers with a printer, so you can easily book and print tickets in advance.

Room Tip: I emailed the hotel requesting a room on a high floor and facing the back of the hotel and got exact...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review, October 22, 2013
Wow it’s a big compliment to be compared to a location as Times Square. I could not have said it better as our location truly is unbeatable in Amsterdam and I am very pleased that you were comfortable and well cared for during your stay.
We truly hope that you will find your way back to us for another visit and we will look forward to providing you our warm and engaging hospitality again.

Kind regards,

Harold Kluit
General Manager
Swissôtel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#36 Family Hotel in Amsterdam
#41 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
Official Description (provided by the hotel):
Swissotel Amsterdam boasts the best location in town, right at Dam Square in the heart of the city centre. Being just 20km from Schiphol Airport and a short walk from Central Station, this 4-star hotel offers a perfect base for your stay in Amsterdam. All major sights and attractions are within walking distance. Offering 110 soundproof rooms and suites, Swissotel Amsterdam makes a quiet and comfortable haven amidst a bustling density of high-end shops, restaurants and bars.All rooms include a Nespresso coffee machine and individually controllable climate control. Hotel guests have free access to Swissotel Amsterdam Fitness, featuring state of the art cardio-vascular equipment, and to the Business Centre, providing free internet and office supplies. ... more   less 
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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