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“Majestic” 5 of 5 stars
Review of De L'Europe Amsterdam

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De L'Europe Amsterdam
5.0 of 5 Hotel   |   Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands (Red Light District)   |  
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Ranked #12 of 345 hotels in Amsterdam
Atlanta, Georgia
Top Contributor
98 reviews 98 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
“Majestic”
5 of 5 stars Reviewed December 18, 2013

Since dining in the hotel 30 years ago, I have wanted to stay there. It was worth the wait. A massive renovation and expansion has made the L'Europe one on the great hotels of the world. We had a junior suite (#318) in the new Dutch Masters wing. It was spacious and beautiful. The marble bath features two sinks and separate tub and shower. The hotel is state of the art, with the latest technology.

The staff is most eager to help, and quick to learn names. They tend to walk you to whatever point you seek, just to make sure you are comfortable. Freddy's Bar provides a perfect spot for cocktails. There is even an attractive smoking room with a fine selection of cigars. One night Freddy's Bar was crowded, so the barman walked us to the Promenade, where we were served by another bar with comfortable seating and a marvelous view of the Amstel River. A large portion of the hotel is actually on the water. The Brasserie features excellent river views as does the outstanding two Michelin star Bord'Eau fine dining restaurant.

The location of L'Europe is absolutely perfect. It is almost an island sitting on the river, but right in the center of shopping, sightseeing and dining. The perfect place to stay in Amsterdam.

Room Tip: We were in room 318, a delightful junior suite in the Dutch Masters wing. I have the feeling that a...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Holland
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 16, 2013

I stay a few nights in Amsterdam every 1-2 months for shopping and visiting friends and family as I live on the other side of the country. Previously stayed at The Grand, Pullizer and Hilton (Double Tree)
For some reason the hotels i normally stay in were full or the rooms or suites I prefer were unavailable so I decided to look around a bit. I called L'Europe because I wanted to know of they had opening windows. (I dislike airco-rooms if I cant turn it off and windows don't open)

Mainly due to the very friendly, helpfull and genuine woman I spoke to at reservations (thank you Wing) I decided to book this hotel for a change. Best decision I ever made!!! I loved it!
I think all reviews before me already pointed out all the great things about this Hotel. I really would not know what to add. Great rooms, both in the 'dutch masters' wing as in the Rondeel. I asked to see all categories while there and I loved each and every room they showed me.
Yes they come at a price. But if you can afford it, go for it, its worth it!

I had a lovely room, in blue, with a small balcony overlooking the water. Just what I wished for.
But I am not going to sum up everything all others have already mentioned. Its all true and better even.

My main compliment to this very luxurious Hotel is that every member of the staff I met there was able to adress me exactly the way I like it. And I strongly believe they have that ability with every guest that stays there. I felt comfortable and at home, where as in other hotels I often feel a bit of a misfit. A lot of times expensive luxurious hotels come with a certain 'coldness' and that makes me feel uncomfortable. But not here. This felt exactly right. Basically I think each and every person in that hotel has the capability to make you feel comfortable, no matter what it takes to make you feel like that!

And that, ladies and gentlemen..is priceless.

My compliments. I'll be back....:)

Room Tip: I have seen all categories and loved them all. There is no 'bad' room in that hotel, and for...
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 15, 2013

We didn't stay here but we ate in the Brasserie one night and then came back for dinner in the restaurant the following night. Both times the food was excellent. We had wandered the streets looking for a decent place for a meal and after we had tried three other cafes in the vicinity we decided to try 'Freddy's Bar'. As we walked in were warmly greeted by the staff and escorted through the foyer to the Brasserie. The food was excellent and reasonably priced, so we decided to come back the following night to eat in the restaurant. we were not disappointed, and although the bill was a bit more than we had anticipated, it was well worth every cent!. The food and the service were excellent on both nights. The staff were very friendly and welcoming and could speak very good English.

Room Tip: We wished we had stayed here! Next time.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
68 reviews 68 reviews
49 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 13, 2013

I can only summarize this short but very good stay as excellent. The last trip of the year deserved a good finale. The locatio is perfect, the rooms are very nice and the food is good. But the very personalized service and attention to details is magnificent. Well done to the employees!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, December 14, 2013
Dear Sir,

Thank you very much for these kind words. The team take great pride in delivering the best possible service and it is great to hear this being recognised by our guests.
We look forward to welcome you back in the new year!

Kind regards,

Jeroen Bronsveld
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oregon/washington
Top Contributor
106 reviews 106 reviews
69 hotel reviews
Reviews in 44 cities Reviews in 44 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 13, 2013

Beautiful grand hotel in wonderful location. Rooms are unique and decorated with large reproductions of art masterpieces. Gracious bathroom facilities with quality toiletries. Huge pillows on comfortable beds. Helpful staff, gracious gifts for LHW members. I enjoyed my stay.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, December 14, 2013
Dear Guest,

Your kind words are most appreciated and I am delighted to hear that you have enjoyed our services and facilities as much as you have.
Hopefully we get the chance to welcome you back in the not too distant future.

Kind regards,

Jeroen Bronsveld
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 7, 2013

We stayed 4 nights for city break. Room in main hotel had large marble bathroom with separate monsoon shower cubicle and bath. Bedroom area equipped with coffee machine , mini-bar TV with multi language channels , and sophisticated lighting all set in luxuriously decorated room. We took B&B option which was very good and the breakfast rooms, ( also used as the bistro for optional lunch or dinner) have wonderful views of the canals. The cocktail bar " Freddy's" has first rate staff and pleasing ambience for evening drinks . In the main lounge area, called the "Promenade" another bar with frequent evening pianist which in luxurious seats creates a wonderful sense of relaxation after a busy day of sight seeing. There is a "Michelin " now I believe two star restaurant which we did not visit due to other engagements : hope to next visit!
It is the staff however which elevate this hotel to the truly exceptional. Prior to arrival we had contacted the Concierge station for concert bookings, restaurant recommendations, advise on museum timings and travel and the service was faultless , courteous and friendly. This service excellence was continued after our arrival by all concierge, reception, housekeeping, bar and dining staff staff and an outstanding Guest Relations Manager who at my advance request took great care to mark my wife's birthday with a bottle of prosecco and a present. I would undoubtedly rate this hotel as truly fulfilling its membership of " The Leading Hotels of the World"

Room Tip: Ask for a room on high floor like floor five with larger bathroom and balcony
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, December 14, 2013
Dear Guest,

Thank you very much for this glowing review! It is great to read these nice comments, especially about our staff in Freddy's and our Guest Relations Manager, Jacqueline.
Hopefully you will find some time to enjoy Bord'Eau next time.

Kind regards,

Jeroen Bronsveld
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2013 via mobile

Other than a few minor annoyances we experienced, there is much to recommend about this hotel. We started our European vacation with a stay at De L'Europe. After a long flight overnight, we took a 52 Euro taxi ride to the hotel. Upon arrival, we were disappointed to learn our room would not be ready until 4:00 p.m., although we were upgraded to a larger room. After exploring the city, we returned at 4:00, only to be told the room was not yet ready, and no other rooms were available. While waiting another 30 minutes, we enjoyed the bar, where I had a beer and my wife had a Cosmopolitan, which cost 15 Euro. The second floor room was comfortable, large and nicely decorated. Dinner at the hotel was average. The window view of the city was terrific, but otherwise unexceptional.

Tired from our flight and exploring the city, we were in bed by 9:00 p.m., only to be awoken by an attendant entering our room at 9:20 to turn the bed down. Our fault for not using the do not disturb sign, but 9:20? Perhaps that is early for Amsterdam. During the night, there was some street noise from patrons of the drinking establishment across the street.

The location of the hotel is perfect, as most of the places we wanted to go were within easy walking distance. Despite the delay in accessing our room, the staff was exceptionally polite and helpful in arranging tickets to a museum.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, December 14, 2013
Dear Joseph G,

Thank you for having taken the time to share your experience with us. I am sorry to read that we did not entirely meet your expectations. We strive to have all rooms ready for new arrivals by 2pm and I am truly sorry to hear this did not happen in your case. Please note that the turn down service must be completed before 10pm however we are of course more than happy to conduct this service at whatever time convenient for you in the future.

Hopefully we get the chance to welcome you again and that you also get to experience our Bord'Eau restaurant which just got awarded its 2nd Michelin star.When this day comes, please feel free to contact me directly in order for me to personally look after you on your next visit.

Kind regards,

Jeroen Bronsveld
Director of Rooms
jbronsveld@leurope.nl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about De L'Europe Amsterdam

Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amsterdam
#6 Business Hotel in Amsterdam
#8 Luxury Hotel in Amsterdam
#11 Family Hotel in Amsterdam
#15 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — De L'Europe Amsterdam 5*
Official Description (provided by the hotel):
Landmark Hotel with Victorian exterior, located opposite Flower Market in the City Centre, overlooking Amstel River & Munt Tower. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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