Recently went to amsterdam and stayed in the hotel for 4nights. Was very disapointed. The bed is suppose to be an king/queen size bed however it was 2 single beds attached together. No 5star rating hotel will ever put 2 attached single beds! The beds are the most important the quality or the mattress and pillows have to be of the highest. The curtain was broken at the edge and the lighting is extremely poor in the room. during my trip 3 out of 4 times you had to remind the reception abt the turn down service and one day they didn't even make the room for the day. The concierge I feel in a great hotel is always suppose to be best. We couldn't get reservation in our own hotel restaurent. And they would never call you bk with any information and the ipad reservation in your room definitely doesn't work!! There was a mouse in the lobby when I told the receptionist they apologised and dismissed it. The door man is so lost half the time. He is too busy taking 20 min per guest so he will never attend to you.we asked for a cab. Any hotel at that level will have cabs available at the spot. Not tell you it's not easy or it will take time !! The breakfast is ok, but the waitress Nita is very rude. I asked her to try and get my steak and eggs soon as I am pregnant and we had been waiting for a while. She told me didn't I know that steaks take a long time. In no 5star hotel will the staff talk back to you! They are suppose to help and give service to the highest. I stay in all 5s tar top rated hotels. Such as badrutts palace st mortiz, de bregues four seasons Geneva or four seasons Prague etc. if the hotel is exceptional you will forgive the smaller mistakes. But this hotel has to revamp its staff and hotel if they ever want to reach a caliber they say they are at. Quite shocked after looking at its ratings on tripadvisor. Think tripadvisor should send one of its experts to assess the hotel before putting it so High on its list.
- Official Description (provided by the hotel):
- Landmark Hotel with Victorian exterior, located opposite Flower Market in the City Centre, overlooking Amstel River & Munt Tower. ... more less
- Reservation Options:
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- Also Known As:
- De l`Europe Amsterdam Hotel Amsterdam
- Hotel De l Europe
- De l Europe Hotel