My partner and I pre-booked and paid for a deluxe room and had notified the hotel we would be arriving late. When we came to check in, they had sold our room to someone else and downgraded us to what was little more than a well decorated cupboard - what they called a standard room. And they made it worse by telling us that if we had arrived 5 minutes later, they would be booking us out to another hotel.
The following day, the disaster was turned into a triumph for the hotel thanks to the outstanding actions of Titta Romppainen from Guest Relations. She accepted without question that the hotel had failed us badly, took complete ownership of the issue and upgraded us to a suite for the second night, with a stunning view across the canal and over Muntplein.
The hotel has been refurbished since our last stay some years ago, is very centrally located and with luxurious marble bathrooms, an iPad in every room (even the cupboard sized one) and extremely comfortable beds with high quality cotton sheets, it is definitely recommended.....just don't turn up late (or if you do, speak to Titta)! If it hadn't been for the way we were treated on the first night, I would happily give the hotel five out of five on all counts.
- Official Description (provided by the hotel):
- De L'Europe in Amsterdam ,also referred to as The Grand Dame amongst Amsterdam's luxury hotels, is situated on the banks of the Amstel River right in the city center. Awarded as best hotel in The Netherlands by Conde Nast Traveler 2014, it is impossible to escape the city's rich history while staying at this iconic 19th century treasure. De L'Europe boasts a distinctive decor, enhancing each room and suite with a replicated Dutch Masters painting, hand picked in exclusive partnership with the nearby Rijksmuseum. Traditional old-charm co-exists with historic masterpieces in the grand Promenade, where the city's most authentic Afternoon Tea is served while river views provide a breathtaking backdrop to award-winning Bord'Eau (**), Hoofdstad Brasserie (Bib Gourmand 2014) and the authentic Freddy's Bar (Best Cocktail Bartender of The Netherlands 2014). ... more less
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- Also Known As:
- De l`Europe Amsterdam Hotel Amsterdam
- Hotel De l Europe
- De l Europe Hotel