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“Not enough value for your money” 2 of 5 stars
Review of De L'Europe Amsterdam

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De L'Europe Amsterdam
5.0 of 5 Hotel   |   Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands (Red Light District)   |  
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Ranked #14 of 345 hotels in Amsterdam
Paris, France
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
90 helpful votes 90 helpful votes
“Not enough value for your money”
2 of 5 stars Reviewed August 21, 2013

A luxury hotel I have being seeing since my first visit to Amsterdam. We decide to stay there this time and I wish I had know its amazing failures considering what you pay for a room. Some, like the dust that dominates almost every corner, can be photographed. Others cannot. Among them.
I) the story that tells you the concierge upon arrival about the hotel services without caring if they are closed or not (as the restaurant Bord d'Eau in August)
ii) the rudeness of the breakfast restaurant staff. Do not expect them to give you any attention and quickly attend your requests or simply remember them. If you have the misfortune of being there for your breakfast when there are guests from their country of origin, your order is just history,
iii) If you don’t like to have your personal items touched and rearrange by house keeping staff put them in your luggage. They will do what they want with it.
iv) the light switches. Bear in mind that the halogen lamps in the ceiling can be graduated maintaining the pressure on the switch. Besides all that, except in the bathroom all the plugs are at the floor levels which is quite uncomfortable for laptops and iphones.
v) Location seems, and it is, great but the streets surrounding the hotel are very noisy.
vi) Be aware that a taxi from or to the airport will cost you half the price the service the hote will offer you.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, September 4, 2013
Dear guest,

Many thanks for having taken the time to give us your feedback. I am truly sorry to hear that your stay with us did not meet your expectations and I wish that you would have made your dissatisfaction known whilst on property in order for us to immediately turn things around.

Please note that your feedback has been taken on board and addressed to the relevent departments in order to ensure action is taken. In order to maintain consistency in our service & kitchen team in Bord'Eau, the entire team is sent on holiday at the same time. Please do let me know when you are coming back to Amsterdam next in order for me to ensure you will be well looked after and experience the level of service we like to pride ourselves with.

Warm regards,

Jeroen Bronsveld
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
San Francisco, California
Top Contributor
176 reviews 176 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed August 19, 2013

We stayed in two separate suites in this hotel in July and were very happy. First of all the staff is a delight. Especially Alice at the front desk and Farley the waiter at the breakfasts. We arrived early and they did not have our rooms available. So we decided to take the canal boat that takes tourists for a tour of the canals. When we returned only one of the rooms was ready. It was a decent suite, a bit on the cramped side and close to the front of the hotel. It had a very nice view of the canal, a small living room and small bedroom. The bathroom was all done up in white marble with black streaking. My only two small complaints about this room are that the curtain in the bedroom did not fully cover the window so light came in and one night you could hear rowdy people walk by. After a few hours we got access to our second suite. At first I was annoyed that it was on the other side of the hotel but was assured by Alice that I would like it very much. She was right. Our second suite (I think was 256) was larger than the first with a nice sized living area facing the canal, a bathroom done up in pink tiles and a nice sized bedroom with a curtain covering up the fact that it faced an indoor hallway (which I didn't care about). The color scheme was nice. The bed comfortable. There was a tv that you could raise from the end of the bed (didn't use). Here my only complaint was that it was so high tech that it was difficult figuring out how to turn on the lights in the various areas of the suite. The best part was the view from the living room at night. Just magical. Also, it was farther away from the front of the hotel so there was no noise from outside. I did not want to leave. Breakfasts were nice. The breakfast area faces the canal and there is a nice little buffet that was included. This is a great and very expensive hotel and has a very old money, old refined elegance. We ate at a good restaurant a block away. The hotel is located near touristy things. Personally, I do not prefer this area of Amsterdam. However, I liked the hotel. I liked Alice's recommendation for her favorite restaurant (not the one a block away). I would be happy to return to this hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
132 reviews 132 reviews
18 hotel reviews
Reviews in 54 cities Reviews in 54 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 17, 2013

It was a joy to stay at the Hotel De L'Europe. Prior to our arrival, the hotel assisted in arranging for a sedan to pick up my wife and I at the airport. Check in was smooth and even though we arrived in the morning, a room was ready for us. It happened to be my birthday and the reception sent a tray of snacks and a bottle of wine with a gracious card to acknowledge the day. The staff was all very friendly and professional, and were of great assistance in providing directions around Amsterdam. The hotel was always spotless and the rooms are very comfortable with heated floors in the bathroom and plush beds. Shampoo, conditioner lotions (for men and women), shower gel, sewing kits etc. are provided. The hotel is also situated centrally in Amsterdam and is a 15-20 minute walk to almost all of the highlights, including the Anne Frank house, Central Station, Dam Square (5 minutes) and the Rijksmuseum. Amsterdam really is a walker friendly city, so the location of the Hotel is a real convenience. I highly recommend this hotel to anyone visiting the city of Amsterdam.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethesda, maryland
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 15, 2013

We loved the newly renovated hotel, since it says Rijksmuseum in the lobby and in the rooms, with the outsized reproductions of the city's most famous paintings. But for us the service was the most important factor making us glad we chose a full-service hotel. We made several requests at the front desk over our stay, and each time the help was quick and unbelievably friendly. Amazingly, early one morning we needed a doctor and the hotel's contacts yielded a doctor in our room within the hour.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 15, 2013

Husband and I have visited the hotel last weekend (10Aug) and it was fantastic! The location, decor, building as well as the restaurants in the hotel are perfect! We arrived on Friday late evening and were checked in and shown to the room in no time and were down for a light dinner and drinks straight away.The view from the restaurant is fantastic and its quite fun to watach all the little boats go by. we had a Junior Suite 331 and it is one of the most gorgeous rooms I stayed in, all the amneties and the bed is the highest quality. We spent the weekend walkign around and saw few hotels in the area but nothing compares to Hotel De L'europe! Thank you so much for an amazing stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 15, 2013

The hotel DE L' EUROPE has excellent rooms in a great location. However my Wife and I thought the food in the Brasserie and Terrace was poor , and the service was very variable for breakfast. For example I had to wait for over 15 minutes to get a fried egg even after giving 2 reminders. As a result apart from breakfast we ate out.

Also there was an Nespresso machine in our room , but with no instructions on how to use it. Our used cups were removed in the morning but not replaced until the afternoon, so if we wanted some coffee about lunchtime there no cups. Very irritating!

Altogether not what one would expect in a 5* hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 13, 2013

We walked and cruised Amsterdam for 4 days and couldn't find anywhere remotely close to the De L'Europe in terms of facilities and location. The decor is modern, bold and well done, the location is perfectly located, central to all the places you want to be, excellent breakfast options and above all, the best waterside terrace in the city where its easy to go down for a drink and leave hours later after a few rounds in the bar area and an excellent dinner on the restaurant side while taking in the often exciting ambiance of watching the canal boats cruise by. We definitely chose the right hotel for our first Amsterdam experience.

Room Tip: Get a canal view room and ask for one with a balcony
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about De L'Europe Amsterdam

Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Amsterdam
#6 Business Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#14 Family Hotel in Amsterdam
#15 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — De L'Europe Amsterdam 5*
Official Description (provided by the hotel):
Landmark Hotel with Victorian exterior, located opposite Flower Market in the City Centre, overlooking Amstel River & Munt Tower. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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