My partner and I booked an executive double room at the Piet Hein for November 2009. Their web-site pictures showed an elegant and spacious modern room done in greys, tans and black. Good lighting, nice linens and updated bathroom!! I actually called the hotel to secure the reservation, making sure an executive double was available. It was to be the last stop on our 3 week trip to Europe and we planned to spend 6 nights there. We wanted to end on a high note. This would be our most expensive hotel at just under 200 Euros a night.
Our taxi driver could not find the hotel but this is not an uncommon phenomenon. The hotel is situated on Vondelpark. The public entry is very stylish with a nice seating area, chic and busy small bar and a few computers near the front desk for the clients' use. The lobby has a young, business traveller feel. We were shown to a room on the top floor. All white. It was just large enough to hold the queen size bed and allow the room door to open. An attic room, the ceiling was slanted and a small beam ran down it so that in bed one would hit one's head if turning towards one's partner!! There was a small window looking out at the park. The bathroom was of almost equal size but had been modernized (but several things were in disrepair). I realized this was not the room I had seen on the website and thought an error in booking had occurred. Not so. This WAS the executive double. I urged the young man behind the desk to visit the website with me. I showed him the room that was pictured/offered and that I thought I had booked. "I want that room!", I said. It doesn't exist. The photo is a mock up that is intended to give a "feeling" of the style of the hotel!!!! I was furious. This was a clear case of misrepresentation. Much drama followed. We booked somewhere else and I threatened to slam the hotel on the internet. Finally 2 new behind-the-deskers worked with me to find a quiet, much less expensive "older" room.
We ended up enjoying our stay. The reduced rate helped a lot. Breakfasts, included, are very good with ample amounts and choices. The staff were helpful with giving directions and calling cabs. Not so true of their restaurant suggestions but I recognize that this is a highly subjective area. We loved the location.
All in all I would not advise against staying at the Piet Hein I would just warn .. buyer, beware!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.