I was so excited to write a review when I first entered the Albus. The staff was very friendly and even gave us four free drink vouchers at the bar for the lift being out of service. But then it all started to fall apart . We were there Tuesday- Friday and Tuesday/Wednesday we good but then Thursday comes and they don't clean our rooms while we are out ALL DAY! Much to our disappointment when we get to our room Thursday at 5PM (after being out all day) the room was still the way we left it. I called reception and asked if our room could be cleaned. They apologised and sent someone up straight away- when the head housekeeping lady and another staff member came she asked when we were going to leave again so they could clean it. We said we were going out to dinner in an hour and they could clean it then. IMAGINE our surprise when we came back and found it STILL NOT CLEAN!!! Very disappointed. so I called down again and asked for someone come up. It's 830 by this point and a man comes to my room as I'm getting my two daughters ready for bed to make our beds, give us fresh coffee and water for tomorrow. He wAs very nice but it was rather unpleasant for me to be showering my children while he was in the room. My husband went to the desk to ask them what they could so for such a terrible inconvenience and they said "nothing, sorry but now someone is sorting it"
It was a very good start- terrible ending to this hotel.
- Official Description (provided by the hotel):
- The Albus is a four star design hotel where you can experience the vibrancy of central Amsterdam from your doorstep and unwind afterwards in our luxurious rooms. The Albus is located in the historical heart of Amsterdam within the famous Canal Belt and next to the most prestigious part of Amsterdam: The Golden Bend. You’ll be 2-10 minutes away from to the 4 main squares: Rembrandsquare, Leidsesquare, Damsquare and Muntsquare. ... more less
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- Also Known As:
- The Albus Hotel Amsterdam
- Albus Grand Amsterdam
- Hotel Albus Grand