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“Nice surprise” 4 of 5 stars
Review of Hotel Citadel

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Hotel Citadel
3.0 of 5 Hotel   |   Nieuwezijds Voorbrugwal 100, 1012 SG Amsterdam, The Netherlands (Dam Square)   |  
Hotel amenities
Ranked #156 of 345 hotels in Amsterdam
Millis, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice surprise”
4 of 5 stars Reviewed August 27, 2013

We stayed at the Citadel in Amsterdam for two nights in May 2013 and we would go back again. The room was not fancy but very adequate with two comfortable beds and nice big windows, which made it feel spacious. The location was great, in a nice area, and the lady at the front desk was wonderful to us. The price of the room was reasonable with breakfast included. Breakfast was pleasant and we even enjoyed a glass of wine in the lounge on one occasion and another time we had tea there in the afternoon. We were pleasantly surprised to find that there was no charge for the wine or the tea. Also the airlines had lost my luggage and the lady at the front desk watched out for it to be delivered and then brought it up to our room after nine at night. It was a pleasant stay for us.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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318 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2013

I have stayed here three times and I have been satisfied every time!

The rooms are very modern and the hotel staff are very friendly.

The hotel is very safe as you have to have a room key before entering the hotel to use the rooms or using the hotel lift.

The hotel is literally a 5 minute walk away from dam square.

Would recommend it to anyone & everyone!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 16, 2013

I booked a single room for 1 night while travelling to Amsterdam for business. I picked this hotel due to location to train station.

The room was tiny and very noisy from the street traffic outside. The bed was small (a sleeping bag on the floor might have been more comfortable). Wifi did not work in room and only worked for a short time in reception, so I was unable to work. Breakfast was uninspiring. Very expensive for what you get.

Worst of all I was tricked into paying for the room prior to seeing it - probably as I would not have accepted the room if I had seen it first - do not make the same mistake!

Last time I stayed at the much more modern holiday inn express sloterdijk and it was much nicer with friendly staff, quiet rooms, working internet and a better breakfast - plus only a max 10 mins on train from central Amsterdam!

Room Tip: Pick another hotel. Don't pay the bill till you have seen the room. Avoid a street facing room u...
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 20, 2013

We spent 1 night before cruise. Had a room on the top floor looking over the street. Very comfortable and big windows letting in lots of air. Kept windows open all night letting in lots of warm air. Staff could be friendlier and breakfast OK but could be better quality. Beware: order your own taxi as we paid 20euros to go to passenger terminal - a 5 minute drive. They appear to call a private company and seem to know them well. Next time we will walk!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amsterdam
1 review
3 of 5 stars Reviewed July 12, 2013

we had booked a non-smoking room, however the room stank of smoke, and the hotel was fully booked, so we couldn't change rooms. A lot of noise from the street and no air-conditioning. At each breakfast, some of the food had ran out and nothing more came during the time we ate. Staff not very helpful/friendly. OK location.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

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Additional Information about Hotel Citadel

Address: Nieuwezijds Voorbrugwal 100, 1012 SG Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #156 of 345 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Citadel 3*
Reservation Options:
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Also Known As:
Citadel Hotel Amsterdam

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