We arrived at the Omega Hotel in the center of Amsterdam on Saturday, October 11, 2013, between 14.30 and 15.00. To our big surprise, the hotel employee at the reception informed us that there was no booking in the hotel system on our name. We showed him the e-mail, voucher, and confirmation we received from GALA HOTELS. He insisted on having no information. He called his manager and said to us that the manager of the hotel Omega does not know anything about Gala Hotel in principle; never heard of such on-line booking services. He advised us to call with Gala ourselves and figure out what's happened. We refused to it, and politely asked him to take it over. He called with Gala, but they recommended him to contact yet another on-line services - "hotelbeds". In its turn, "hotelbeds" did not respond to the telephone call at all. We were promised to be called on Sunday and were re-addressed to another hotel "Rooms and Co", that seemed to have also three stars score. Rooms and Co offered us the most terrible services we ever experienced in our world trips. For 15 minutes we had to wait until somebody came to open the door; this somebody looked like a cleaning lady; she asked immediatley for payment. Our arguments that Gala Hotels probably charged already - did not help. We paid cash 129 EUR for the dirt and no services... it was also 3 stars; and obviously two hotels, Omega and Rooms and Co were somehow connected. We have discovered that later, on the same day a similar experience happened to two other couples, who were re-directed from Omega to the Rooms. On Sunday we did not receive a call from Omega as was promissed; we called ourselves to figure out what's happened. Instead of excuses we got to know that the employee who picked up the phone did not understand a "thing in reservations of the rooms", and adviced us to call later. Today, Monday - we gave up to wait for any explanation. It has all happened in the cente of Amsterdam!!!
- Official Description (provided by the hotel):
- WELCOME TO HOTEL OMEGA AMSTERDAM Hotel Omega Amsterdam is a small, well-maintained 3-star hotel accommodation in a quiet neighbourhood near the Museum Square and the famous Royal Concert Hall. The hotel looks out over the public garden ‘Vondelpark‘, a great place for a walk or picnic, and is right next to the ‘Cornelis Schuytkwartier’, a trendy area with many boutiques and cafés.Hotel rooms:Hotel Omega in Amsterdam Zuid has 32 rooms, all the rooms of the hotel are equipped with:bathroom with shower and toilet, safety deposit box, television, telephone, hairdryer, refrigerator and a work desk. If you want to have airconditioning in the room, please request this before arrival, the costs are aprox. 10 euros per day.Services:◾Wireless internet is available throughout the hotel and is free for the guests staying in the hotel.◾Breakfast buffet is included in the price.Location Hotel OmegaThe Omega Hotel is located in the Amsterdam Zuid are, which is the ideal base to visit several tourist attractions in Amsterdam.Musea: The hotel is within walking distance of the Museum Square, the site of the Van Gogh Museum, the Rijksmuseum with its world-renowned collection of Rembrandt’s, and the just re-opened museum: Stedelijk Museum Amsterdam, Music: Just behind the hotel you will find the Amsterdam concert hall ‘Concertgebouw‘.Shopping in Amsterdam: If you want to do some shopping, the exclusive street PC Hoofdstraat is just minutes away. The receptionists can also help you if you want to visit the famous Albert Cuyp marketNight Life around the Omega HotelNearby Hotel Omega Amsterdam you will find the famous Leidseplein, an area where you can enjoy the city’s vibrant nightlife: it has many restaurants and cafés, clubs and cinemas, as well as the municipal theatre ‘Stadsschouwburg’ and a casino. All in all a perfect location in the city centre of Amsterdam! ... more less
- Reservation Options:
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- Also Known As:
- Amsterdam Omega Hotel