This hotel is a real treat. I recommend the top floor overlooking the canal. The wood beamed ceilings and the spacious room. The breakfast is pricy but it's a real treat. I would suggest you try it at least one morning.
It was a great total experience.

If you want a hotel in Amsterdam where you will be greeted by name as a returning guest this one is it. I'm there 3-4 times per year and it just keeps growing on me. All I need to do is e-mail them to say I'm coming and I'm all set. They know the rooms I prefer and I almost always get the same one. They know me by name when I walk into the lobby and just hand me the key - no formalities, no paperwork, no "I need your passport", just "welcome back".

On my most recent trip I got one of the outside entrance rooms and actually liked it. You go in through your own door and the room was a two level sort of suite, with a living room and the bath on the first floor and a bedroom upstairs.

When we arrived without our luggage (Lufthansa having lost it) they immediately took the information from us, contacted the baggage people and tracked the bag until it arrived the next day.

The hotel is clean, convenient, and friendly. Everyone has always been very helpful. Do note that this is not a hotel for the handicapped since there is no way into any room (that I know of) that does not require at least a few steps.

We just returned from our stay at the Ambassade, and loved every minute of it. I will confess that I am pretty fussy when it comes to hotel rooms; it's my favorite part of the trip and I want it to be lovely. The Ambassade did not disappoint in any way, from the property, to the location, to the staff.

The property and location:
The title says it all, the hotel sits like a dignified gentleman on the Herengract (Gentleman's) canal. (I think I read that somewhere before, but I don't remember where... ) The location is perfect, less than a 10 minute walk from Dam Square, and right at the fringes of the "Nine Little Streets" shopping district. It seems as though everything is at your fingertips, from restaurants to the tram, and even a cheese shop (high on my list). The lounges, library, and breakfast room are all very accessible and comfortable.

The room:
I was a bit worried about the size of the room - being that it is in an old canal house, and the standard size of a European hotel room is typically smaller than in the US, but the size of our double room was perfectly fine. You couldn't practice your ballroom dancing, but you weren't squeezing by the furniture as you walked around it either. We had a standard European king bed (which was 2 twin mattresses with a common headboard, so beware the abyss) which was very comfortable, two big fluffy pillows each, and we each had our own twin-sized duvet. The room was also furnished with a desk and chair, 2 nightstands, a TV / stand, and two large-seated, comfy armchairs with a marble-topped coffee table. Our Room 45 overlooked the canal, through large wall-to-wall windows. The housekeeping staff kept it immaculate throughout our stay, I'd swear they changed the sheets and duvet every day!

The staff:
By far, the greatest asset to the Ambassade is their staff. Besides the meticulous maids, the reception desk is generous, accommodating, and personal. By the end of our week-long stay, it was obvious they recognized us and one conceirge even addressed us by name! They handled all requests with professionalism and grace, and all shared an expert knowledge of the city.

Just got back from the Ambassade Hotel today. We booked this hotel based on good reviews from Trip Advisor. However, there is a huge disparity between rooms in this hotel and you need to make sure you get on a good one.

We arrived (very tired from travelling) and were shown to our room (Room 60). It had its own entrance from the street and was just below street level. We were disappointed but decided not to make a fuss but instead get out and enjoy the city immediately.

That night we could hardly sleep. The room was very hot and had no air conditioning. We tried to leave the window open but had to close it because - being below street level - the noise outside was very loud. In the morning we asked for another room. We were moved with no difficulty whatsoever which makes me think that many people complain about this room.

The second room we got (Room 72) was lovely. It was on the first floor overlooking the canal and had air conditioning. It was great to be able to lie in bed and watch the boats go by on the canal. To make up for our dissatisfaction with the original room, we were offered complimentary breakfast. This was a very nice goodwill gesture because breakfast is expensive in the hotel.

The hotel itself is in an excellent location and the standard of decor and cleanliness was very good. The staff were polite and helpful.

Despite the bad first day, I would still recommend this hotel but only on the basis that other travellers are aware that they need to be careful that they do not get an unsuitable room. Also it might not suit people with limited mobility because many of the staircases are very steep, narrow and curved.