The true test of a hotel is how it handles things that go wrong. I had specifically requested--twice--a room on a high floor overlooking the canal to avoid street noise mentioned by other TA reviewers for a 25th anniv trip and was told via email confirmation that the request would be accomodated. But upon check in--for 5 nights--we were given a lovely room on 2d floor which was incredibly noisy. When I asked to be moved, I was told the hotel was full and they would see what they could do for the second night. Linde, the wonderful person at reception, was apologetic and sent a bottle of wine to the room and promised to make things right. On the second day we were given our choice of two rooms, one of which was a two-level suite overlooking a quieter canal for the same price we had paid for our original room. It was perfect. Linde also had wonderful restaurant suggestions. There are a lot of hotel choices in Amsterdam but the Ambassade, with its terrific location, wonderful library with signed first editions by author-guests (Rushdie, Grass, Franzen) and impeccable service is a standout.
You have no recent hotel searches.