We arrived with two big suitcases & other luggage wondering how to get them down the stairs to the lobby. The receptionist was immediately there to grab the suitcases. I was impressed and never stopped being impressed with the staff during our whole stay. Just a great professional, personable group of people.
Room # 53 was beautiful & relaxing, spacious for Europe, and with a gorgeous view on the Herengracht canal. We were able to control the room temperature. The bed was very comfortable. Bathroom was huge with rain shower& bath & double sinks with under floor heating which was wonderful since Amsterdam was cold & pouring rain. Ample toiletries. Minibar was well supplied and room service was great. Food delicious, service punctual at time they advised and staff extremely courteous. Breakfast was also very good and the breakfast room very pleasant and the staff top notch. Elevator was unusually large for Europe which was great. Reception was very welcoming and very helpful. Nice convenient computer area for printing out Boarding Passes.
Our superior room on the 3rd floor was close to the elevator which I had expected and it worked well for us (I have a heart condition). Of course, we could hear the elevator during the morning rush hour (after 8:30 am so wasn't too bad) but the rest of the day, we hardly noticed. Unfortunately, there is a family suite above and it is noisy with jumping, running & walking (again, fortunately, it started at about 8:30 AM and stopped around 10 PM) It was annoying at times but we liked the room & view so much that we were able to ignore it most of the time. There is really not much the hotel can do about it.
The hotel's location is fantastic: close to some good restaurants, a spa, boutique shops, all sorts of historical buildings, churches, the Dam etc You could even walk to the museums although we didn't as it was raining.
We love Amsterdam and have stopped over several times. Would we return to this hotel? In a New York minute. And we would return to Room #53, it's just such a wonderful inviting room.
The hotel being a Canal House, there are a lot of steps. If this is a problem, request a room close...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.