Booked this hotel on their free cancellation booking where you pay a small bit more so that we could pay when we got there. Decided about 3 hours later that we would book a nice 5 star hotel (Convent Hotel Amsterdam which was amazing, friendly and didnt take my money!). When cancelled they took double the amount of the stay from me and told me there was nothing they could do. A month and a half later thanks to to expedia and my bank I got it back. Terrible customer service and very rude, they even had the cheek to hang up on us when asking why they had taken my money. The manager seemed to change depending on who they could play their games with to try and keep my money. Appalling.
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- Also Known As:
- Cordial Hotel Amsterdam