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“Good location but that's all” 3 of 5 stars
Review of Eden Hotel Amsterdam - Hampshire Eden

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Eden Hotel Amsterdam - Hampshire Eden
3.0 of 5 Hotel   |   Amstel 144, 1017 AE Amsterdam, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #165 of 344 Hotels in Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good location but that's all”
3 of 5 stars Reviewed October 27, 2013 via mobile

Dirty flooring and bathroom, average breakfast.
The receptionist is not happy. I was said the credit card is for guarantee only but she actually charged me 50 euros for incidentals at check in that are still not recovered to my credit card.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 29, 2013
Dear guest,

We are sorry to hear that you did not had a pleasant stay!
We will contact our staff about these problems!
Thank you for your comments about your stay!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
San Francisco, California
1 review
4 of 5 stars Reviewed October 24, 2013

Stayed 5 nights in late September and I enjoyed my stay. They have free luggage service, so when I arrived early in the morning, I just leave my luggage with them and when out to explore Amsterdam. Very convenient location, only like 10 mins walk from the Dam Square and there is a tram stop like 1 minutes away. Super nice location in Rembrandt Square: lots of restaurant, cafe, "coffee shop", bars/pubs, 3 casino within 5 minutes walk.

PRO:
-location (close to tram, flower market, Rembrandt Square, canal tours)
-friendly staff (very informative and smile all the time)
-free fast internet/wifi (stayed on the 3rd floor)
-good lighting in the room, bed is comfortable

CON:
- Smallest bathroom ever (if you are using the toilet, your knee will almost touch the wall *and i am a small person*)
- housekeeping (seems like they only straighten the pillow and fold the bed sheet, they don't really change it- doesn't really bother me too much, I am pretty clean myself)
- room is a little cramped (I traveled alone, I don't know how will that room fit two people)

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 29, 2013
Dear guest,

Thank you for your comments and observations!
We will use this to improve our level of service!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faversham, United Kingdom
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 23, 2013

We booked this hotel for one night , as we wanted a location near Spui , and Thorbeckenplein
It's a normal city hotel , nothing bad , but nothing outstanding . I will say that the bed was very comfortable , and that the staff were attentive and professional. The location suited us , so we were very content

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 24, 2013
Dear guest,

Thank you for your comments and observations!
We will let our staff know about this compliment!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed October 22, 2013

Stayed several nights in early October and was very pleased. Room was clean and bed was very comfortably. Location was exceptional with easy access to all of the city. All the staff were very friendly and exceptionally helpful on directions, traveler's tips, and everything. This was the first hotel on our Europe trip and was one of the best out of all of them...would definitely stay again. Thank you Eden Hotel for a wonderful stay.

Room Tip: Spend the extra money and get a river view room
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 23, 2013
Dear guest,

Thank you for your nice review!
Wel are looking forward to welcome you again next time!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcestershire
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 22, 2013

Canal side hotel seemed to offer much but failed to deliver. Good location, particularly for trams and canal trips. Pleasant, helpful staff but this hotel requires refurbishment and a bit more daily care when it comes to housekeeping. Our room was cramped and dark. The bathroom was tiny and the shower failed to drain properly so the floor was sopping wet. The only toiletries provided are soap fixed to the wall. On the whole this was a disappointing stay in a great city.

Room Tip: Book a superior room
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 23, 2013
Dear guest,

Thank you for taking the time to write to Eden Hotel Amsterdam - Hampshire Eden with regards to your experiences with our hotel. As we are constantly striving to improve our level of service we value our customers’ opinions and remarks. To ensure us of providing the expected hospitality and accommodations your observations are a vital part of this process and are therefore carefully considered.
We are sorry to hear that you are disappointed with our hotel!

Kidn regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2013

I went there for my honeymoon with my wife. it ruined our vacation!
well, when you first walk in, the hotel lobby & reception area looks very nice!
makes you wanna see the rooms. but you'll get disappointed. very disappointed!
there is only one small elevator for all the 5 floors. so you'll have to wait for it, sometimes more than it should...
when we reached the fifth floor, which had our room in (have'nt been to other floors, but i assume it would be alike...), it was a maze, and not an easy one... (more than once, other guests knocked on our room door by mistake. not so funny when they wake you up at 2 AM, but i guess it was understanable, considering they were stoned and tired - it is amsterdam after all...)
regarding the room itself, it was tiny, with a tiny shower-toilet room, which you could'nt move in, and i'm not that big...
the toilet door is a glass dor, which does not hide anything. not sights, nor smells...
we're married and all, but there are some smells & noises you would'nt want to smell / hear...
the walls were moldy and patched with tapets that has been torn.
some lightbulbs were burned, no one replaced them for the whole week we were there.
the soap dispencer was broken.
the shower was dirty and moldy.
water pressure & temperature was not stable - i guess the same pipes are being shared by several rooms. so when somebody else flushes - you will notice it while you shower.
there was no mini-bar.
only one window with no view.
air condition was noisy.
on our last day, room service dude bang at our room door to wake us 3:30 hours before checkout time. (luckily, we were already up, or i would have been very mad!)
and the complaint list goes on and on...
the only good things about this hotel are the location, entrance, lobby, and i guess the staff was nice.

to sum it up: don't go!
search for other, better hotels.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 24, 2013
Dear guest,

Thank you for taking the time to write to Eden Hotel Amsterdam - Hampshire Eden with regards to your experiences with our hotel. As we are constantly striving to improve our level of service we value our customers’ opinions and remarks. To ensure us of providing the expected hospitality and accommodations your observations are a vital part of this process and are therefore carefully considered.

First of all we apologise for the inconvenience caused. We are sorry to hear that you were not satisfied with your room!
We will use your comments to improve our level of service and we will inform our staff about this matter!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2013

Location was superb, its all happening around the Rembrandt park square which is 2 minutes walking. The area is so alive, full of cafes, restaurants, clubs and tourism centers. Dam Square is 10 minutes walking, 15 minutes for the Red Light district and 25 minutes for the central station.
You can take the tram from the same place to anywhere in the city (2.4 euros for hourly access and 7.5 euros for full day).
The room was spacious, clean and free wifi was available everywhere in hotel including rooms.
The reception was so professional and nice.
There is nothing bad to say about it... it all good and highly recommended.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas h, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review, October 22, 2013
Dear guest,

Very nice to hear that you had a good stay!
We hope to welcome you again next time!

Kind regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Hotel Amsterdam - Hampshire Eden

Address: Amstel 144, 1017 AE Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #165 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Eden Hotel Amsterdam - Hampshire Eden 3*
Number of rooms: 218
Official Description (provided by the hotel):
Centrally-located Hotel housed in building dating from 1780 overlooking Amstel River, near the Rembrandtsplein. Certified with the Golden Green Key. ... more   less 
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Also Known As:
Amsterdam Eden Hotel
Eden Hotel Amsterdam
Best Western Eden Hotel
Best Western Amsterdam
Best Western Eden Amsterdam
Best Western Hotel Amsterdam

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