We booked a double room to celebrate finding out we were expecting out first baby. I booked a double but have been given a twin. Asked to change rooms but was refused as we'd used the room for just over an hour (hadn't really clocked it was a twin til after showering.. We've been up since 3). So as compromise asked for double duvet.. They said they hadn't got one.. Asked if any doubles available tomorrow and was told we'd have to check in the morning, and depends if available... Surely he could have checked reservations. The room itself is clean and nice enough but no kettle or tea and coffee in rooms. Have to get from reception for £1.50. Seriously unimpressed and a bit upset by the way staff have not offered us any resolution.