on the second day of our stay, shortly before leaving for the rest of the day, we advised the cleaners that we did not need our room servicing that day. We left the hotel (which the cleaners saw us do) only to return very shortly afterwards to collect something we had forgotten. To our horror, the door was locked from the inside and we could not get in.
one of us left to go and see reception and i stayed by the door. Shortly after my friend had gone to reception the latch turned and the 'cleaners' appeared, somewhat surprised to see me shall we say. after a brief series of lies (they were in the bathroom and couldn't hear us trying to access the door) they made off to their quarters.
Needless to say, we raised it with the hotel manager. to be fair to him, he handled the situation very well. He wanted all the facts and told us to leave it with him. Later in the day we met with one of the cleaners and the manager himself. We were flabbergasted to hear one lie after another from the cleaner and a flat refusal that he had even been in our room. After the meet the hotel manager told us he would be firing the cleaners. However, the next day we saw one of them still working in the hotel.
i can commend the way the manager handled the situation and kept the conversation participants relatively calm when it could have easily been inflamed. however, by this point our stay was ruined and we felt unsafe in the hotel. we were offered nothing by way of compensation. we have stayed in this hotel before for its excellent location, however we WILL NOT stay there again.
i am not naive enough to know these things dont go on in hotels worldwide, but catching someone red-handed who then denies everything beggars belief. we cannot recommend this place after our experience.
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- Also Known As:
- Hotel Di Ann