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“Top hotel!” 4 of 5 stars
Review of Banks Mansion

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Banks Mansion
4.0 of 5 Hotel   |   Herengracht 519-522, 1017 BV Amsterdam, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #5 of 345 hotels in Amsterdam
East Lothian
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Top hotel!”
4 of 5 stars Reviewed October 21, 2009

Lovely clean & modern rooms, maybe a bit compact but furnished to a good sandard.

Free bar & snacks served in a relaxing lounge & nice & easy to reach on the Metro & trams.

Friendly staff too!

;-)

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Balkans
Top Contributor
74 reviews 74 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 19, 2009

The hotel is centrally located just off Herengracht. Its an easy tram ride directly from Central Station on trams 16, 24 or 25a.
Hotel staff are extremely friendly, efficient and eager to please.
The Room was comfortable but very small.
The bathroom was very good with a nice full size shower, there was however not too much space for toiletries (shelving etc).
There was a choice of pillow type which was a nice touch and the bed was comfortable.
There was complimentary dicaners in the rooms containing Gin, Scotch and Brandy which was a nice touch. Also the Mini-bar was inclusive in the price and restocked regularly.
Downstairs in the lobby / Living area there was a nice open fireplace and comfortable seating. There was also a complimentary help yourself bar with sweets, nibbles and coffee.
It was disappointing that WiFi was an extra cost in the room but there were two computers and a printer for guests to use in the lobby.
Breakfast was good and the omelets/ french toast were cooked to perfection.
I would certainly use this hotel again.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sacramento, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 10, 2009

Located within the Canal Zone, Banks Mansion is an excellent vacatoin stay in Amsterdam. The staff at the front desk are helpful and very cheerful. The rooms are very modern, albeit a bit small. We did not pay to upgrade to a canal view room. I'm not sure it's worth the extra money unless view is of paramount importance. The included breakfast includes both the usual cold dishes as well as cooked-to-order eggs, french toast, and dutch pancakes. The lounge of "Living" as they call it is verz cozy, providing free wine, beer, liqueurs around the clock. At 5:30 they put out a nice spread of cheese, meats, and bread. If you don't like to drink with others, the in-room minibar is well stocked and also free. The lounge also has two computers with free internet service.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Princeton, NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 9, 2009

Based upon reviews of this hotel in Trip Advisor we decided to give it a shot. Overall impression was that it is an average hotel located in an average location for Amsterdam.

On the plus side, the breakfast buffet is above average and the lobby is nice.On the less than plus side, we stayed on the 3rd floor with a view of the canal and found the room to be quite small (yes, even by the oft-quoted "European" standard) and well past due for a refresh.

The receptions staff is very much hit or miss, with the average being mostly efficient but certainly less than warm.

The hotel has a view of a somewhat commercial section of one of the canals and is located on the corner of a busy street with a tram running down it. The tram is conveniently located in that sense, but do not even consider a room on the ground floor as people on the sidewalk could look down into your room through the window.

Although we did not stay in any other hotel in Amsterdam to form a relative comparison, I believe there are better places to stay and would try something else on a return trip.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Poole Dorset
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 24, 2009

We have stayed at the Banks Mansion before approx 3 years ago, got it on a special and great deal and a party of 8 went and we all had a fab time - We love Amsterdam, the atmosphere and the people and have visited many times.
We re booked this hotel, as it was so good previously, and we were celebrating a special Anniversary, so we booked the deluxe canal rooms, and paid 515 euros plus city tax on top, for 2 nights, so not the cheapest, but we thought we have been there before and we felt it was worth it as it was a special occasion.
I emailed the hotel approx 36 hours before we were due to arrive, explained that it was a special Anniversary (20 years) and that we were very much looking forward to our stay, and if there was any chance of a upgrade and a bigger room (as the standard and deluxe canal rooms are quite small), and also that we would be arriving early so if the hotel wasnt full was there any chance of a early check in. Before we departed we had no email and no response to our email - which isnt great customer service, and when we arrived the email was not mentioned - no Happy Anniversary nothing - the person that checked us in was very efficient, but not at all personable, and the email was not mentioned at all. Our room was the room that we booked and paid for, although they did have more superior rooms and the hotel wasnt full - so that was disapointing.

All treats, mini bar, and the drinks, beakfast are included like previous people have stated and yes it is great, but you do pay a premuim for this, so unless you are planning on spending a lot of time at the hotel and getting your moneys worth, I would go to another hotel - equivelent in class, that doesnt include all the extras, but is less probably far less expensive.

Things we were dispointed with - The hotel was the same as it was 4 years ago decor wise, and hasnt been revamped at all, and is starting to look a little tired in places. They didnt acknowledge our email. No upgrade was given although the hotel wasnt full. The remote control didnt work properly -batteries needed replacing, and when we returned back to the hotel from a day out exploring the city on the Saturday at about 6 oclock, we had a drink in the bar, before heading to our room for a quick change around - and our room was exactly how we left it - bed unmade and no clean towels, we rang reception who said that it must have been overlooked and they would get it sorted, which they did, but thought that this was poorand really not good enough for a hotel of this class, and that we were waiting for the chambermaid at 6 oclock at night.
Also missing from the room was the breakfast menu, as late on sat night when we returned we got into bed and decided that we would have room service and have our breakfast delivered to our room, which you can do for a extra 5.00 euros - you just have to select from the breakfast menu and ring down to reception - we didnt have a menu in the room and at 2am, after waiting for our room to be cleaned earlier on, we were really were to tired to wait for one to be sent up and then select and then order - another disapointment
Reception staff all leave alot to be desired on the whole, as I said efficient but not personable, apart from Nancy - the weekend manager that arrived on the Saturday, she always asked if everything was ok, and seemed to with all the guests, and always asked people whether they had a nice day and seemed genuinley interested in the people staying there and what they were up to.
That all being said it is a good hotel in a nice central position, of a nice class, and if you get the chance to go on a special deal then do, especially if you go with a crowd and intend spending alot of time at the hotel, and enjoying the freebies, but if you have to pay top money then just look around at the alternatives - there are many.

Another thing if you have booked or are planning to stay here - If you have breakfast, there is a help yourself buffet and also a menu with things to order about 3/4 things, be aware that you can also order other things that arnt on the menu, as a couple came in on our last day and ordered, eggs, bacon, sausage, tomatoes and mushrooms and they got it - this wasnt on the menu, and my hubby would have definately ordered it had he known.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
137 reviews 137 reviews
50 hotel reviews
Reviews in 62 cities Reviews in 62 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed August 26, 2009

We visited this hotel in 2005, however just wanted to say, great rooms especially the showers, the free decanters of spirits and the free bar. This is well located near the markets and near a tram stop. No need to get a taxi just use the train from the airport and then grab a tram to the hotel. Far enough out that you do not hear any excess noise but only 5 or 10 mins from town centre. I would definitely go back.

  • Stayed February 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Uk
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 26, 2009

Positives:
1/ The hotel is excellent value for money. Guests receive complimentary drinks from their mini bars, free drinks and snacks downstairs in the 'living' area and internet access.
2/ The hotel is located on the Herengracht canal - which is ideally located for exploring Amsterdam.
3/ The staff were very friendly and helpful when dealing with us.
4/ Guests are offered a selection of four pillows to chose from!
5/ Rooms were clean, modern and decorated in an art nouveau style.
6/ Plenty of choice at the breakfast buffet, including eggs cooked to your prediliction while you wait!

Negatives:
1/ The rooms may be a little small for some peoples taste.
2/ Our bathroom needed a shelf at a reasonable height - as opposed to one at knee level!
3/ Room service was 'off the menu' for our stay (late Aug 09) but I presume will be back in place shortly.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banks Mansion

Address: Herengracht 519-522, 1017 BV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#3 Family Hotel in Amsterdam
#3 Luxury Hotel in Amsterdam
#4 Romantic Hotel in Amsterdam
#11 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Banks Mansion 4*
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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