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“The Mullens "The Comfort of Amsterdam"” 5 of 5 stars
Review of Banks Mansion

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Banks Mansion
4.0 of 5 Hotel   |   Herengracht 519-522, 1017 BV Amsterdam, The Netherlands (Rembrandtplein)   |  
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Ranked #5 of 343 hotels in Amsterdam
Luton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“The Mullens "The Comfort of Amsterdam"”
5 of 5 stars Reviewed January 2, 2014

Overall top class hotel. The rooms are comfortable, well kept and equipped to a high standard. Exceptional service from the staff who take a great interest in their customers. The lobby with free drinks, cheese and biscuits is a nice touch. Full breakfast is good. Excellent location close to all the attractions. Its a great atmosphere in Amsterdam for celebrating Christmas and New Year. Would recommend the hotel to anyone wanting a good quality stay in Amsterdam.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 6, 2014
Dear Mullens,

Overall top review! We enjoyed it very much, so thank you very much.

Amsterdam is transforming more and more into a "Christmas-City". But I can tell you that it is also a great city to visit during summertime.

We hope to welcome you again in the future.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 1, 2014

We just stayed at Banks Mansion during the week of Christmas. Nicest front desk staff of any hotel ever. They were always helpful with advice. I emailed several times prior to our arrival and they were helpful in the planning process as well. They serve snacks and drinks all day long. There is a coffee and hot chocolate machine in the lobby lounge, later in the afternoon they pull out a cheese cart and wine. Guests were always hanging out in lobby which is very comfortable. They serve a full breakfast daily. The rooms are very nice. I would definitely stay at the hotel if we return.

Room Tip: We were in room 10, on the first floor. The room is quiet but you can hear the trolly car going past...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 2, 2014
Dear Guest,

"Nicest front desk staff of any hotel ever" - Thank you for starting your review this way. We are proud of our staff and the fact that you experienced our staff this way makes us very happy.

Thank you for taking the time to write this review and we truly hope to welcome you again.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middelburg, The Netherlands
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 1, 2014

Service, service, service! The building itself is nothing special but the hotel experience is great. Home away from home. After a day of shopping in terrible weather some cheese and a nice glass of wine next to the fireplace. The only 'all inclusive' hotel I visited in the Netherlands.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 2, 2014
Dear Guest,

Thank you for writing your review. It is always a pleasure to read the experiences of our guest.

Especially when that guest find the hotel experience great. We always try to make our guest feel home away from home, luckely you also felt this way.

Again, thank you.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yoxall, United Kingdom
Top Contributor
168 reviews 168 reviews
32 hotel reviews
Reviews in 59 cities Reviews in 59 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 1, 2014

2nd visit for new year. Amsterdam is a great city for the new year. The hotel continues to offer brilliant service where the staff cannot do enough to make you welcome . The breakfast is wonderful and the free bar concept so useful at this time of year . Rooms are clean and comfortable. Only issue for us was the unfriendliness of other guests but that was not the hotels fault ... Just some people who needed to smile more - overall loved every minute

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 6, 2014
Dear Guest,

A new year, a new stay AND a new review! Thank you very much for your second, wonderful review.
It is a pleasure to read that also this year the staff was something you could appreciate. Unfortunate that not all guest where as cheerful as someone should be during their Amsterdam trip and their stay at the Banks Mansion.

Hopefully we can welcome you again next year during the holidays!

Thank you for choosing Banks Mansion.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 1, 2014

This was our 1st visit to Amsterdam and was my birthday treat from my wife as part of my 50th celebrations. On arrival at this old bank premises, Guest Advisor Willem immediately put us at ease with a short tour of the hotel facilities (lounge area, free bar/coffee, iPads etc etc) and then he proceeded to give us ideas on where we may like to visit during our stay. He was most informative and very helpful. Our bedroom included a steam room within the shower was really comfortable and overlooked the canal. Again there was a free mini bar if required. At 4pm free wine was served in the lounge area followed at 5pm by a free cheese trolley. This was good timing for us when we arrived back at the hotel after a hard days sightseeing. Breakfasts were excellent with a wide variety of food on offer to suit all nationalities staying at the hotel. All in all a really great place to stay, well situated and good value for money. We will be back!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 6, 2014
Dear Guest,

Thank you for writing this great review on your first (and hopefully not last) visit to Amsterdam and the Banks Mansion.

When I see the staff of the Banks Mansion interact with our guests it always make me proud. Proud that we have great guests (like you!) and that we have great staff (like Willem!)

Again thank you for this review.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 30, 2013

We just got back from staying at the Banks. FIrst off, the hotel was very nice. The included breakfast was WAY above average.. both hot and cold. The living room concept where they have a full bar open all day (included in the price), sizable cheese tray in the early evening, IPADS and comfortable places to sit is really a good deal. We had wondered if we might use it as we would rarely sit in a hotel lobby and hang out. But it was big fun and it was nice to have some wine, cheese, some cocktails after walking around in the cold. Nice touch.

The location is prime. Right on the nicest residential canal but still very close to many town squares, shops, cafes, sights, boat tours, biking.. We walked ALL OVER Amsterdam and don't think we saw anywhere in terms of location we'd have rather been located. 5-10 minute walk to everything in a town where you walk.

All in all, we loved this place. We were a family and got two rooms but I wouldn't hesitate to just go as a couple. It worked out exceptionally well. Got a little loud from the street on a couple nights with some drinkers out having fun during vacation but nothing terrible. We were treated well. The staff was exceptionally helpful and gave great recommendations.

We would stay here again in a minute. Value for money was very high..

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 3, 2014
Dear Guest,

It was a pleasure reading your review. Thank you for taking the time to write it.

Thank you also for appreciating the location of the hotel. All the hightlights of Amsterdam are indeed within walking distance and Amsterdam is a great city to walk through.

The fact that you enjoyed sitting in the living in the evening makes Banks Mansion a good hotel for you and your family. We always enjoy a full livingroom with friendly people.

We hope to welcome you again in the future.

With kind regards,

Esther Boers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sarasota florida
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 28, 2013

I wanted to add a review to my glowing pre stay review from last April..We actually loved the hotel, the location and the way the hotel was all inclusive..This enabled us to meet so many of the guests..we actually spent many nights having cocktails and ended up eating dinner after 9 pm because we had so much fun
Unfortunately I checked out and stored my luggage before I caught our river cruise ..They allowed us to store our luggage in a locked area..unfortunately the storage was full and my bags were stored in the office..I was wrong in storing my carry on..but I left it all and went to lunch..coming back we took all of our luggage to our rivercruise and I personally carried my carry on with me from the hotel to the ship...Upon arriving at the Uniworld boat I found all of my jewelry gone..the whole jewelry case was stolen from my carry on.
The Banks mansion was sorry but felt they had no responsibility to what happened..they had no insurance and I was out all of the money the jewelry was worth..They offered nothing..and my homeowners covered only $1000; only a small portion of the worth...sadly I lost many personal family pieces that cannot be replaced emotionally. I felt very let down by the staff and management.

Room Tip: Stay at the hotel...I would do it again if I were to travel to Amsterdam; but do not store your lugg...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, January 2, 2014
Dear Mrs.

Thank you very much for taking the time and effort of writing this review. We are happy to hear that you have enjoyed our full service concept, which means that our full American Breakfast, our 24 hour open bar, our minibar, our appetizers and cheeses in The Living and our Wifi is included in the Room Rate. Thank you for spreading the word that our location is right in the city center of Amsterdam, on walking distance of all museums and other hotspots of Amsterdam.

An extra service that we offer for our guests is to store the luggage. It is our goal to make sure that we take good care of this service. The storage of the luggage in the hotel is always under own risk.
We do our very best to be professional and hospitable in all different situations possible that occur in our hotel. We sincerely hope that you can understand that as a hotel we can not be held responsible for this matter.
Of course we can remember you as our guests and we have tried to find out (together) how this happened. We, as Banks Mansion, wish that we could offer you a solution right away, but sometimes, that is just not possible.
Banks Mansion feels sorry that you have experienced this and we are happy to hear that you would like to stay in Banks Mansion again!
Please feel free to make your next reservation direct via me, so that I can take care of everything.

Best Wishes,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banks Mansion

Address: Herengracht 519-522, 1017 BV Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#3 Luxury Hotel in Amsterdam
#4 Romantic Hotel in Amsterdam
#8 Family Hotel in Amsterdam
#18 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Banks Mansion 4*
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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