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“superb hotel - first class!!” 5 of 5 stars
Review of Banks Mansion

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Banks Mansion
4.0 of 5 Hotel   |   Herengracht 519-522, 1017 BV Amsterdam, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #8 of 346 Hotels in Amsterdam
Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“superb hotel - first class!!”
5 of 5 stars Reviewed February 27, 2013

This is a fantastic hotel - everything about it is perfect - the staff, the food, the complimentary drinks and cheese board, the rooms and the location. I booked the hotel for my partner's 30th birthday and they couldnt have done enough for me from booking the hotel to arranging flowers in the bedroom and looking after us during our stay. The location is perfect with a tram stop a stones throw away linking to Central Station, Heineken experience, De Pijp and many more attractions/areas whilst Rembrandt Square, skinny bridge and a host of restaurants are all within walking distance. Without doubt i would recommend this hotel to anyone, it is the perfect choice for a perfect break in Amsterdam.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, March 5, 2013
Dear guests,

How great that the celebration of this special birthday took place in Amsterdam and Banks Mansion. We are happy that the flowers and treats in your room were appealing to you! Above all, how great that you enjoyed all the other treats at Banks Mansion; all the great hotspots and restaurant ,just within walking distance.
Thank you for the recommendation of our hotel to others. We are looking forward to welcome you (and your friends and family) in the near future at Banks Mansion!

With warm & kind regards,

Esther Boers
General Manager Banks Mansion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,600 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
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English first
Wheatfield, Indiana
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 25, 2013

This hotel is perfectly located to explore Amsterdam on foot. They have a complimentary happy hour in their lobby every afternoon and have coffee available all day. Their breakfast is outstanding with made to order omelets, pancakes or French toast included with your stay.

Room Tip: I booked a standard room and found it very nice and comfortable
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, February 26, 2013
Dear guests of Banks Mansion,

Thank you for the great review, we appreciate this very much! How wonderful that you have enjoyed all the features of Banks Mansions’ concept; the complementary drinks in the Living as well as in your room, the daily cheese and sausage platter and all the comforts of the rooms. Not to forget the breakfast with one of our chefs live-cooking eggs, omelets and pancakes for you.

We hope to be able to let you indulge again during a next visit to Amsterdam and Banks Mansion.

With warm regards,

Esther Boers
General Manager Banks Mansion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 24, 2013

From first stepping into this hotel my husband and I felt it had been a good decision
The welcome from reception was first class and the information they gave us about Amsterdam was excellent. The staff are young but nothing was too much trouble and they always had a smile. Our room was spotless and the bed so comfortable. The free mini bar in the room was fantastic.
Breakfast was excellent the fresh cooked pan cakes are very moorish.
This city break was a treat for my birthday.
We really enjoyed our stay and in the famous words We'll be back.

Room Tip: We had a room over looking the street think a canal view would have had a better view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, February 25, 2013
Dear guests,

How great that you felt welcome and at home from the first moment you entered Banks Mansion! Thank you sincerely for the great compliments towards our staff. They appreciate this very much. Our most important target is to make a guest feel as special as possible, and we are happy that we did for you! Good to know that it served you well.
We are happy that you birthday has been celebrated for the full amount at Banks Mansion.

We hope to be welcoming you again in the near future!

With warm & kind regards,

Esther Boers
General Manager Banks Mansion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2013

This hotel has all you can ask for and more. Great location, right in the middle of everything and all you have to do is decide what direction to walk in. The staff are courteous and helpful, giving you all the information you need to make the most out of your time in Amsterdam. The hotel itself is very comfortable, very clean and tidy and all the refreshments you could want. If you're looking for a bit of comfort and luxury during a trip away rather than just a bolt hole to lay your head then Banks Mansion is the place for you.

Room Tip: The hotel has one suite, which is very spacious with a great canal view.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, February 24, 2013
Dear guests,

Thank you for your lovely review! We appreciate you taking the time to write about your stay at Banks Mansion. How amazing that you have enjoyed all great features of our ‘home, away from home’ full service concept! The proximity to all hotspots of Amsterdam, complementary refreshments in the entire hotel, the comfortable beds and pillows in the room and the attentiveness and helpfulness of our Guest Relations Officers.

Again thank you for the great review, we hope to be welcoming you again in the near future!

With kind regards,

Esther Boers
General Manager Banks Mansion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

The hotel is well located and I stayed in a really nice room with canal views.

Room was very comfortable but dusty (you could see a layer of dust on the bedside tables), which I can live with, but it's not really what you expect from such a renowned hotel.

The lift was being repared during my stay, which was a little annoying (I felt sorry for the staff member who had to carry my 30Kg suitcase up the stairs). The door room had issues with the alarm which again was annoyingas I had to go back everytime to make sure the door was locked properly.

Staff were friendly, the fireplace in the lobby is gorgeous and wifi worked fine.

Great breakfast with a friendly chef, but that's about it....

Would be interested in trying other options in my next visit.

Room Tip: Get a room with canal views - but don't expect a balcony because you can't access it :(
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  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, February 20, 2013
Dear Guests,

First of all, thank you very much for the elaborate review. We appreciate this very much, because in this way we learn about the gaps in our high standard and so we are able to improve this. A big ‘thank you’ from my colleagues for the compliments that you have made about their friendliness in your review! This is highly appreciated by them! It is also great to read that you have enjoyed the centralized location of the hotel and the relaxing Living area.
It is really unfortunate that you have found that many dust on the bedside tables. Providing you with very clean rooms is the first priority of our housekeeping department. It is difficult to get the marble covered bedside tables 100% dust free, but it should never be a layer of dust. We sincerely apologies for this rare occasion to have happened during your stay.
When a hotel room door is not fully closed a pleasant alarm will sound to warn you about it, all of this for the safety and privacy of you, as our guests.
To keep our high standard, maintenance procedures need to take place during the year at Banks Mansion. Unfortunately during your stay the elevator was under maintenance. We have done our utmost best to make you, as our guest, notice as less about it as possible. We have provided you with low floor rooms and our staff was always available for assistance when luggage had to be carried down the stairs. Again we are sorry that the maintenance happened during your stay.

We would sincerely like to invite you for another visit at Banks Mansion, so we can show you that we have converted you comments into actions. The elevator is running smoothly now and all rooms are perfectly clean as always!

With kind & sincere regards,

Esther Boers
General Manager Banks Mansion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 19, 2013

Great location, friendly staff, very nice breakfast buffet, out of this world happy hour. The Nespresso machine and the three bottles of whisky, gim and brandy are a nice extra touch. I'll certainly go back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this review, February 20, 2013
Dear grateful guests,

What a pleasure for us to read your lovely review. Thank you for the effort of writing one. Our Guest Relations Officers thank you for the complement about their friendliness! Achieving this is one of their main goals. It is great news that you enjoyed the full service concept; the complementary drinks, coffee (both in-room as in the Living), liquors, snacks, cheese and many more!

We are already looking forward to you next visit!

With sincere and kind regards,

Esther Boers
General Manager Banks Mansion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banks Mansion

Address: Herengracht 519-522, 1017 BV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#5 Romantic Hotel in Amsterdam
#6 Luxury Hotel in Amsterdam
#12 Business Hotel in Amsterdam
#13 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Banks Mansion 4*
Number of rooms: 51
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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