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“Great Hotel; Poor Policy” 5 of 5 stars
Review of Banks Mansion

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Banks Mansion
4.0 of 5 Hotel   |   Herengracht 519-522, 1017 BV Amsterdam, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #5 of 345 hotels in Amsterdam
Southport, North Carolina
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
“Great Hotel; Poor Policy”
5 of 5 stars Reviewed February 2, 2012

We arrived at the Banks Mansion after an arduous flight from the US. Landing winds in excess of 40 knots made it exciting. Took the Connecxion from the airport to the hotel -- best value! We arrived well before check-in time but they had our room available. Dropped our gear and had breakfast before setting out to explore this wonderfully amazing city. The hotel room was very appealing and had amenities anyone would ask for: complimentary liquor, mini-bar, and forest rain shower -- a great prelude to our African safari. Only two negative points: (1) reservation rate was made when Euro was stronger; the manager would not reduce the conversion to the current level and (2) we had breakfast upon arrival and asked this to be used as our inclusive breakfast instead of the day of departure as we would be leaving before breakfast was served; we were denied this $34 request. Other than those two issues, this is a grand hotel and you are treated as if you are home!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma W, Manager at Banks Mansion, responded to this review, February 13, 2012
I am pleased to see that you were able to check in before the official check-in time. As soon as we see that a guest is arriving early we will always do our very best to check the guest in as soon as we can. Otherwise we will offer the guest a free drink from our open bar and store their luggage in our storage room. Europe experiences periods that the Euro is stronger or that the Euro is weaker. The official check-in time is at 3 pm, this will also be the moment that the full service concept is officially starting. For the guests who depart early in the morning we offer an Early Bird breakfast from 6 until 7 am. I hope you will give us the opportunity to change your two remarks in to two positive comments in the future.


With kind regards,

Nancy Doodeman
Guest Relations Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
Orlando, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2012

I stayed here for a convention and it really turned out to be a great choice. The hotel is very intimate and feels comfortable from the lobby to the breakfast area to the rooms. The lobby is great because they have complimentary drinks (alcoholic and non-alcoholic) as well as snacks. The rooms are spacious and comfortable.

The all-inclusive nature really works out well. Not only is breakfast included (with a made-to-order omelette station) but everything in the minibar is free as well. I'm not a big drinker so I didn't touch the bottles of whiskey, cognac and gin in each room but it was nice when I came back from the convention to be able to grab a few bottles of water or a Red Bull without worrying how much it was going to cost me.

The staff is incredibly friendly and very eager to help. If you are looking for restaurant recommendations, talk to Joost and the staff at the front desk and they will send you in the right direction. All 3 places they recommended were great.

I travel a lot for work and for pleasure and I would definitely stay here again. It was not much more expensive than the other hotels I was looking at. It is just a novel concept and it works very well to make me feel comfortable when I am away from home.

Room Tip: I had a room on the second floor. I understand there are canal view rooms but I was not staying in...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Emma W, Manager at Banks Mansion, responded to this review, February 13, 2012
After a full day of sightseeing or after a long day at a congress or convention it is very easy and comfortable if you are able take a drink or an appetizer yourself without having to wait in a bar: home away from home, exactly the feeling that you described in your review. It is good to see that you enjoyed the full service concept. I will forward your compliment to Joost and the rest of the team. The Guest Relations Officers are here to help you with suggestions for a good restaurants in Amsterdam up to the sight that you would like to see during your stay. It is our job to make the stay of a guest complete. We are more then happy to help.


With kind regards,

Nancy Doodeman
Guest Relations Officer
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UK
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 1, 2012

My fourth time here now, and still truly excellent. Staff so kind, great nibbles, lovely bar, close to everything and my favourite hotel in the world. And I have travelled!

Room Tip: All the rooms are great and make sure to use the "Living" area as often as possible. Room...
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Emma W, Manager at Banks Mansion, responded to this review, February 13, 2012
Can I please say that it is an enormous compliment when a guest of our hotel names us their favorite hotel of the world. We appreciate this and let me inform you that I will make sure that the complete team of Banks Mansion will receive these great comments. Hope to welcome you on your fifth time at Banks Mansion!

With kind regards,

Nancy Doodeman
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 24, 2012

Stayed at Banks last weekend and will return. Almost do not want to write a review in case this place gets so popular we will not get a room in the future. This place has got it right. Nice touch with complimentary drinks in lounge area along with nibbles. Also complimentary mini bar. Room was very good ( 210 ) large and vey comfortable. We also knew our room was cleaned properly everyday. Only had breakfast one day as the room was so comfortable we had a very late lie in but wished we had pushed ourselves to get up as breakfast was excellent, great choices. All staff were so helpfull with recommeding restaurants, transport and site seeing. It is well located too, just far enough away to be out of the busy areas but close enough to walk everywhere. We have stayed in some of the best hotels in the world and although not 5 star it is better than some of them.

Room Tip: I would suggest to try and get Canal side room if you are a light sleeper as you can hear the tram s...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma W, Manager at Banks Mansion, responded to this review, February 13, 2012
First of all thank you very much for staying at Banks Mansion. The fact that you name that you will return is a big compliment to us. Besides that we are very happy that you eventually decided to write a review. It would be wonderful if Banks Mansion will become even more popular, but of course we would like to see you back as our returning guest. You informed that you missed out on breakfast for one day because you preferred to sleep in. Can I inform you for next time that you also have the option to order breakfast in the room until closing time of our breakfast service. This option will give you the opportunity to sleep in and enjoy breakfast. Thank you again and we hope to welcome you in the near future.

With kind regards,

Nancy Doodeman
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2012

Looking forward to our next stay at this fabulous hotel, wouldn't consider anywhere else,
great location, friendly staff, just wonderful.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joesterreicher, Manager at Banks Mansion, responded to this review, January 23, 2012
Dear guest,

We are very much delighted with your fabulous view. Thank you! Reviews like yours makes the complete team of Banks Mansion proud of what they work for. On behalf of the team I would like to say: Hope to be able to welcome you again in the near future!
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Edinburgh, United Kingdom
Top Contributor
137 reviews 137 reviews
27 hotel reviews
Reviews in 56 cities Reviews in 56 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed January 15, 2012

Well located hotel with friendly staff. Hotel is very comfortable and rooms well furnished if a little on small side. Very comfortable bed with vast selection of pillow types to suit all! Room had free minibar and decanters of gin, cognac and sherry all included in price. Wine, cheese and snacks also served from 5-10 pm in living room area next to lobby. Excellent breakfast included in price. The lack of a restaurant was not a problem since there are many good restaurants in immediate area.
I would have no hesitation in returning and using this as a base for future visits to Amsterdam.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joesterreicher, Manager at Banks Mansion, responded to this review, January 23, 2012
Dear guest,

Thank you very much for your review. We will make sure that the team will receive the compliment regarding to the friendly staff. To make your stay as comfortable as possible we have chosen for high standard mattrasses and a wide selection of pillows you can pick out for free. It is nice to see you made use of this! One of our values is the location. Our Guest Relation Officers will always be available for helpfull suggestions. We are happy to be 'your home in Amsterdam' and hope we can welcome you soon again!
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Seaside Park, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2012

Just about perfect - architecturally exquisite, super helpful staff, lovely lounge area with free nibbles coffee wine and beer, a full breakfast with all the international newspapers, and so much more. Our bath had a rain shower! Front desk got us tickets to the Van Gogh Museum so we didn't have to stand in the 2-block line! A great location steps from the Flower Market and close to Rembrandtplein.

Room Tip: We stayed in the back, away from the canal, not such a pretty view perhaps but very quiet.
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banks Mansion

Address: Herengracht 519-522, 1017 BV Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Room Service
Hotel Style:
#2 Family Hotel in Amsterdam
#3 Luxury Hotel in Amsterdam
#4 Romantic Hotel in Amsterdam
#11 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Banks Mansion 4*
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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