Arriving at the reception desk for a one night business trip, I was taken aback by the utter ignorance of the clerk, Jurgen. It seemed I was a little close to the man in front. Jurgen issued a command for me to get back and, quite oblivious to his officiousness, could not understand that this was no way to welcome a visitor. I was quite shocked. And so it went on---the reception was more a case of processing inconvenient visitors than welcoming guests.
On leaving, I had the equally dubious pleasure of Susanne, who asked me, not that she cared one iota, if everything was OK. I thought I would share the Jurgen incident and one other point with her. She gave me the "sorry about that" treatment, whilst yawning inwardly.
I could see there was no mileage in that so I also pointed out that the room was dark. Please understand that when I say dark, I mean DARK. Not mood lighting, not atmospheric---DARK. There are bedside lights and one over the desk but if you should have any desire to read a book, either think again or bring a torch. In fact I had to use a torch (thank you iphone) to check the air conditioning control. Why do they do that? A pathetic way of saving money. To be fair the bathroom was quite bright so if you want to read for a couple of hours you could always sit there.
Susanne cared as little about this as about her ignorant colleague. Maybe she trained him. She said that next time I could ask for extra lighting and they will see what they can do. No Susanne---you don't get it. I am not a half blind idiot with the temerity to wish to read a book. This is not me being unreasonable. This is a DARK room, which you already know because it must be hotel policy to make it that way. By now, the smirking Susanne is showing no sign of even pretending to care about anything other than my leaving as soon as possible. She resorts to the last word in customer relations (that's a laugh) with---"I will pass on your comments". Oh dear
- Official Description (provided by the hotel):
- Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more less
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- Also Known As:
- Park Plaza Victoria Amsterdam Hotel Amsterdam
- Victoria Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza