I didn't book the hotel via their own website however when I emailed to ask if it was possible to drop my bag off before check in opened they responded straightaway and in a very friendly manner. We were advised that when we get to Amsterdam that we were just to pop in and they would arrange to store our bags. Good start!
At check in the lady was extremely friendly, she offered an upgraded room at 10EURO per night extra, if we needed it now (9:30am) before check in opened (2:00pm). We declined and popped our bag in storage and headed off to explore Amsterdam. When we came back the key was waiting for us and there was no delay at all.
We were directed to Room 114 on the 1st floor. The room is actually between the ground and 1st floor at the front of the building. Yes, between the ground and 1st floor. The view from the room was good; right over at Central Station and the wind dial. Noise levels weren't actually that bad.
I was not impressed with the room servicing staff; no top up of coffee and tea supplies and didn't clean the cups (that is a trivial point nothing stopping me rinsing it at the sink); they also came at 5pm one night when we had returned and were preparing for dinner.
The review only gets 4 out 5 due to the stench; not just a smell, it was revolting. When coming along the long winding corridor to the set of stairs down to room 114 there is a slight smell. As soon as you open the door to the stairs leading to room 116, 115 and 114 the sulphurous smell hits you. It actually takes your breath away. I am not sure how else to describe it; ammonia maybe?! I did report it, but I am sure I am not the first.
We did not sample any of the food at the hotel so cannot comment on service/quality etc.
Pluses: I was impressed with the room and the service from the Concierge and Receptions staff, they were friendly and helpful. You cannot beat the location!
Negative: The stench!
- Official Description (provided by the hotel):
- Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more less
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- Also Known As:
- Park Plaza Victoria Amsterdam Hotel Amsterdam
- Victoria Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza