OK, here goes. Following on from some pretty awful reviews I was very worried about staying here for my birthday weekend. I emailed the hotel and asked them to justify some of the reviews , I got an instant reply and it was explained that some rooms have not yet been refurbished under the current refurb scheme. I stated that I did not want to stay in a room that had not been subject to a makeover & Oh god we were not dissapointed! On arrival we had been upgraded to a one bed suite with the biggest bed I've ever slept in. The hotel staff were really helpful and friendly and nothing was too much trouble. We didn't eat or drink in the hotel due to other reviews. I did look in some rooms that were being refurbished on the Monday morning & they looked fine, although I wouldn't have been wanting to stay another day as there was a lot of noise. If I could pick a fault it would be the total lack of view, just the backs of houses not very scenic. Visited the Spa on the Monday morning and found it a pleasent experience. I would revisit this hotel, and book a room however would specifiy a refurbished one.

We went here for Valentines weekend,had read of mixed reviews on the Victoria through tripadvisor,however the hotel was clean throughout,staff courteous and the hotel building and reception area were very grand. The hotel is very central to Dam sq, Centraal Station,Red light District,Anne Franks Huis,Shopping and Eateries.........when i go back to Amsterdam i will have no hesitation on booking the Victoria Hotel.......book it and enjoy

I've never used a hotel safe before. It's a necessity at the Victoria Hotel in Amsterdam. I made the mistake of leaving my cell phone out in the open and after housekeeping service, it was gone. The management refused to take responsibility. The one day I wanted to spend the afternoon relaxing in the room, housekeeping did not arrive until 5:15 p.m. (despite 5 calls to the front desk). Another day a dirty rag was left in the center of the bathroom floor. And the shampoo/conditioner was never replaced (despite a four night stay). We also missed a half day tour because the hotel staff sent us in circles. Four different people had four different opinions of where the pick up spot was located and it was the hotel that sponsored the tour. We did not receive a refund. Laundry, drinks, room service, breakfast buffet and honour bar are all incredibly over-priced. The room itself is very roomy and comfortable for Europe and the location is outstanding. The service, on the other hand, is on a par with Motel 6 (with Savoy prices). Try the Rennaisance Hotel just a few blocks away. It really is a four-star hotel.

Just come back from a 3 night break in Amsterdam, where we stayed at the Victoria. The Hotel looks mightily impressive from the outside, but it doesn't quite live up to its exterior, nor its 4* rating, on the inside. Our room was clean and tidy and everything worked OK. However, there was a constant smell of rotten eggs in the bathroom (nothing to do with me I might add!) and room service was poor at best, and non-existant at worst. Our coffee/milk was not replaced in the whole time we stayed there. The bar and dining area is excellent and well-staffed. Indeed, on the whole I found all staff to be helpful, knowledgable, and friendly. Location-wise it is good too - just a short hop across from Centraal Station (where you will undoubtably be arriving) and close to bars and restaurants along the Damrak and beyond. Beware though, there is major construction work happening at the moment at the top of the Damrak - just across from the Hotel. The noise didn't disturb us much, but maybe that was because we were on the top floor of the hotel. Overall then, I'd recommend the place, but it is not worthy of its 4* rating in my honest opinion.