Upon arrival at Central Station the hotel looked quite promising - it occupies a corner position in a large old building.

On the positive side:
Close to the station and although there is work going on outside this isn't noticeable inside.
The reception area, brasserie, bar and breakfast rooms are all nice, unfortunately this is where all of the positives end!

On the negative side:
The first room we were allocated was filthy -

The room smelt old and damp
The carpet looked dated and dirty
The bath enamel had come off in several places
The woodwork was scratched and looked as though an animal had been chewing on it.

The second room we were allocated: (supposedly refurbished in 2006) was in slightly better condition than the first - the bath enamel was in tact. The carpet was still old and dirty looking the woodwork worn and tired, there was dirt on the walls of the bathroom and bedroom, the duvet covers had been thrown over the duvets and not fastened, the fan in the bathroom didn't work and the hairdryer on the wall looked like something out of the 60's - it made an almighty noise and didn't even dry my hair. The tea and coffee facilities had not been replenished and it took two telephone calls, a visit to reception and 4 hours to get 2 tea bags from housekeeping. - Good job I wasn't thirsty

There were several curtains on the window which seemed to stop the cleaners being able to get to them - when I pulled back the net the window and windowsill were grey and covered in dust/dirt

We stayed on the Relax package (dinner bed and breakfast) which I would not recommend. These packages are much better at the Hilton or Marriott. When we went for dinner in the brasserie we were told we had to have Shrimp and Avocado salad followed by Rib Eye Steak and chocolate dessert. I explained that neither of us ate shrimp or steak and was told that we would have to see the menu then! On looking at the menu the 3 course menu was on offer anyway so I don't know why we HAD to have what we were told when seated! Food was ok but vegetarian options on the menu were limited the veg starter was a sweetpepper risotto and the veg main cousre was green bean risotto.

The service was poor throughout the hotel and if you have booked I would strongly recommend that you check your bill carefully when checking out and don't choose the express checkout option. Checking out took a long time but I am glad we waited as they had tried to charge for breakfast twice despite it being included in the package. This was eventually taken off but whilst we were there we also heard 3 other guests complaining that their bills were also higher than they should have been and some guests had been charged for services that they did not have.

I would never return to this hotel or recommend it to anyone - not even my worst enemy. Reception seems like a 4 star but the rest of the hotel is 2 star standards at best. Very disappointed

Arrived from the station, to find hotel in a GREAT position, right over the road, no problems checking in the lady on reception was polite and helpful, as were all the other staff, our room was on the fifth floor, both room and bathroom were clean. Great shower!!

The view was distracted with building work, but with no fault of the hotel.

Didnt get chance to use the leisure facilities, but did go for a quick look and if we had stayed longer would have tried out.

Loved our first visit to amsterdam and will come again and would stay back at this hotel.

Would recommend the ice bar too to any future visitors, tho it was smaller than we thought, but then it wasnt too busy so didnt bother us.

Agree with other reviewers who praise the location - the hotel is definitely in a very central spot. Very easy to find from the station. Arrived at 11.00 am and had to queue for 15 minutes before I could check in. Concierge stored bag until I returned at 2.00 pm which was the earliest I could get in my room.

A little disappointed with the room. I was on the second floor of the Garden Wing which is in desperate need of refurbishment. The entrance to my room had crumbling plaster on the floor which was still there when I left.

Room was basic, furniture outdated and scruffy. Dirty marks on the floor. Bathroom wasn't too bad. Shower pressure was fantastic but tiles could have done with a re-grout. Bed linen and towels clean.

Didn't use the bar as it was full of cigarette smoke - it was pretty horrid leaving and entering the hotel when the bar was in use.

I was a bit shocked to see porn on the TV when I flicked through the channels and was glad that I didn't have children with me. Surely this should be a choice and not accessible immediately via the remote control.

Overall I wasn't majorly impressed for the price for which was a supposedly 4* hotel.

Just finished out meeting there - 50 people , all hapy bunnies - great rooms, great food, excellent service - would reccommend for a mid-size conferences and meetings!