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“Great Brasserie, quirky room” 3 of 5 stars
Review of Park Plaza Victoria Amsterdam

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Park Plaza Victoria Amsterdam
4.0 of 5 Hotel   |   Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #122 of 350 Hotels in Amsterdam
Swindon, United Kingdom
Top Contributor
256 reviews 256 reviews
49 hotel reviews
Reviews in 88 cities Reviews in 88 cities
133 helpful votes 133 helpful votes
“Great Brasserie, quirky room”
3 of 5 stars Reviewed December 6, 2011

The hotel is the first thing you see as you emerge from the Central Station so it's conveniently located for the canal hop-on hop-off water bus and the trams as well being at one end of Amsterdam's main shopping street. Take extreme care crossing the street. The cyclists don't take prisoners!

The main bar, near Reception, was only open from 17:00 to 01:00 during our stay. The other bar, next door to the Brasserie, was open intermittently but you can order a drink in the Brasserie itself.

My experience of the hotel was that the bar, concierge and Brasserie staff were truly excellent. Housekeeping left a lot to be desired though.

In the evening the Brasserie is set up for two different types of service. The tables in the area by the windows are set out with linen tablecloths, silverware and an array of glasses. If you sit here they give you the dinner menu - not extensive but the dishes we had were very good. In the darker section of the Brasserie the seating is more casual as is the menu. This is the place to have breakfast. On the first morning for €12.50 I had a platter with six slices of yellow cheese, a wedge of brie, two slices of ham, two slices of chicken breast and one slice of roast beef with a hard-boiled egg, a fruit yogurt, a basket of bread and croissants, orange juice (it tasted freshly squeezed) and the coffee of my choice Much better value than the buffet breakfast in the other restaurant - this I understand was €23. I ate breakfast in the Brasserie every day and although the items on the platter varied it was always excellent value for money - enough for two people unless you are very hungry.

The hotel has two sections - turn right when you enter for the Urban wing and left for the Victoria wing. The former has been newly refurbished with red and black funky decor. The latter is well past its best with brown/beige rather grubby, and in some places smelly, carpets. Our room (number 231) was quirky. You'd either love it or hate it. It was on two levels. The lower level included the bathroom and a large, but not very comfortably furnished, sitting room with the most appalling lighting I've ever experienced in a hotel. We asked one of the staff who delivered room service to send us up another lamp of some kind as we couldn't see to prepare paperwork for our conference. The lamp never materialised. We had to have the TV switched on to provide additional lighting. The room is built into the eves of one of the bits of the hotel that extend outwards from the main block. To get to the bedroom we had to climb a really steep staircase - more like a ladder really. There was no light over the staircase. I suspect this would fail a health and safety inspection in the UK. We had to position the standard lamp to illuminate the bottom of the stairs and leave it on all night in case we needed to come down to the bathroom in the dark. This meant we had light spillage upwards into the bedroom loft space. The bed was two metres wide which was very nice but there was so little space around it you had to walk sideways to get into bed whilst trying not to bump your head on the beams. There was a strange wheel with sharp spikes in the roof space over the sitting room. Lots of beams - you'd have thought they could have fixed a light to one of them. The only lighting downstairs was the ceiling lamp in the entrance hallway, a small desk lamp and the standard lamp in the corner of the room. No light over the sofa or coffee table or in the wardrobe. The sofa was hard and not at all comfortable.

When we arrived (late at night) the room was freezing. In the dark we didn't notice the low radiator under the bottom of the curtains so tried to generate heat with what turned out to be the airconditioning controls. Turning it up to 23.5 C made no difference whatsoever. Of course, we found the radiator in the morning when we opened all the curtains. You'd have thought housekeeping could have left the radiators on setting 2 or 3 rather than the snowflake setting when they made up the room. On which subject, in a six day stay our room was serviced only once without prompting. We tried taking the do-not-distrub sign off the door when we left our room around nine - the room wasn't serviced. The next day we turned the sign around to the please-clean-my-room side - the room wasn't serviced. I had been reluctant to use this sign as it was the same colour on both sides and I feared the housekeeping staff would at a quick glance think we were displaying the do-not-disturb sign. I had to ring housekeeping at around 15:00 each day to get them to service the room after we'd been out all day since around nine.

I asked for an extra duvet the first morning because we had been too cold to sleep the first night. They failed to provide one. I used one of the pillows as a cushion on the chair downstairs expecting they would provide another pillow upstairs but no such luck.

I might stay here again but only in the Urban wing and I'd go straight to the general manager over any housekeeping issues next time.

I really wanted to rate the hotel three and a half rather than three. It doesn't deserve a four.

Room Tip: If you want clean and modern ask for a room in the Urban wing. Second floor on Damrak side was quie...
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, December 11, 2011
Dear BlackAmber,

Thank you for your elaborate review. This really helps us maintain or improve the product and services you may expect from us.
I was dismayed to read that the housekeeping failed in a numerous of ways by not providing the service you asked for and deserve. I forwarded you message to the Housekeeping Manager to take appropriate actions.
Regarding the lightning, I have forwarded you message to our Chief Engineer to look at this matter and to place extra lightning where needed.
Also on behalf of the department heads involved, I apologize for the inconvenience you have encountered.
I am looking forward to your next stay and to meet you in person.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
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Toronto, Canada
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 5, 2011

We ended up booking this hotel after we arrived in Amsterdam. Our room was spacious, clean, contemporary and SURPRISINGLY QUIET! This hotel is located right across from Centraal Station, but you wouldn't know it.
The staff were only too happy to help. I would definitely stay here again.
A little pricey, but hey, its vacation.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, December 11, 2011
Dear ChuckandNeil,

Thank you for your positive words and for sharing these on Tripadvisor.
Your compliments are shared with the entire team, and we are looking forward to welcome you back to Park Plaza Victoria Amsterdam when your travel brings you back to the area.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 4, 2011

Nice enough on the face of it. Lovely old building right across the road from Centraal rail station, on the corner of Damrak in Centrum. The public areas are very good but my room on the fifth floor was a bit small for a 4 star hotel. The fittings were ok: the bed reasonably comfortable, the shower good. The downstairs bar is clean, comfortable, with an attentive barman. However this bar had no French wine at all. Not a bottle –I asked him to check. Alright if you like Chilean wine, I suppose; but I don’t. Didn’t eat here so no idea about the food. The concierge and other front of house folks are great.

Real nightmare started next morning at about 0745hrs. Powercut to the building. The member of staff I spoke to said “It happens sometimes”. A powercut means no showers, no heating, no lifts. And of course no lights other than emergency lighting in the public areas. Packing in the dark is a bit tricky. The key card works, the safe works; but no lifts is serious. Some of the guests are elderly or infirm and can’t reasonably be expected to walk up several flights of stairs. The hotel, it seems, has no back up generator, even though “it happens sometimes”.

This hotel is alright; but no better than that.

  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 4, 2011

I think all of the rooms are being updated at the moment, but unfortunately we didn't get one of the nice modern, updated clean rooms, we got one of the old rundown ones so it's a bit unfair to rate the hotel on that! The staff were great the location is great for Centraal Station - it is literally right opposite - and the price is good too.

Room Tip: Ask for a room with a view of centraal station - if you are lucky enough to be in Amsterdam when the...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, December 11, 2011
Dear Elanem,

Thank you for sharing your review on Tripadvisor.
We are looking forward to welcome you again in one of our renovated rooms in Park Plaza Victoria Amsterdam.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
Report response as inappropriate
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Alberta
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 3, 2011

On a short business trip to the Netherlands I was fortunate enough to spend my last night in his hotel. The location is convenient with all the transportation literally outside the front of the hotel. The staff are friendly, the room was very clean and quiet, the bed was comfortable and the breakfast was delicious. I would have loved to extend my trip by a day or two just to experience more of the hotel and city of Amsterdam. I will return and bring my wife so we can both enjoy using this hotel as our vacation accommodation.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, December 11, 2011
Dear DinsdaleAB,

Thank you for sharing your review on Tripadvisor. It is great to see that you enjoyed the hotel!
On behalf of the entire team, we are looking forward te welcome you and your wife to Park Plaza Victoria Amsterdam for you vacation.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 29, 2011

Location seems ok - but area is quite shady.
Hotel looks very old from outside (Amsterdam's oldest) - and it is.
On my first morning, city light went out - and they did not even have a back up generator.
Even in new wing, things (heater, tv, AC) does not really work that well or are very noisy.
Gym is ok - but not for free (15€/workout)
Bed looks new and nice - but are to short.
Roomservice works far from good - do not order Green Curry Chicken; you will only dried cooked meat, white rice and 5 beans - no cravy curry sauce.
So I cannot wait to go home and never come back to this place...

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, December 11, 2011
Dear Levystar,

After reading your review, we tried to contact you immediately as you where still staying in our hotel. Unfortunately you ignored our message where we asked you for a moment of your time to speak to you in person.
When you would have contacted us directly we where of course willing to do our utmost to try to make your stay a more comfortable one.
Again to bad that you did not find a moment to speak with us.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed November 23, 2011

This hotel, directly opposite Central station is in a great location to all transport links.

The hotel is spotlessly clean with friendly, attentive and knowledgeable staff.

Bedrooms are extremely comfortable, spacious with excellent towels and toiletries. There is plenty of hot water.

In the morning there is an excellent breakfast buffet and it is pleasing to see a hotel that has the vision to alter the breakfast hours at weekends for leisure guests. Unfortunately the hot buffet items were not hot on any of the three mornings that i stayed at the hotel which was a disappointment. On advising staff, they did "stir the contents" of the silver dishes in an effort to circulate heat but it just did not work..

Would I stay here again - Yes - for the convenience, friendliness of staff and comfort of the hotel in general.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, November 24, 2011
Dear Jwfhunts,

Thank you for your compliments and for sharing these on Tripadvisor. It is great to see that you enjoyed the hotel, the service and the staff. I have shared your comments with the entire team.
Your feedback regarding the hot items on our breakfast buffet, I have passed on to the Executive Chef and the Food & Beverage manager to take appropriate actions. Thank you for making us aware of this issue.
We are looking forward to welcome you back to Park Plaza Victoria Amsterdam in the near future when your travel brings you back to the area.

Best regards,
Jan-Willem Roenhorst
Hotel Manager
Park Plaza Victoria Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Victoria Amsterdam

Address: Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 Luxury Hotel in Amsterdam
#76 Family Hotel in Amsterdam
#82 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Victoria Amsterdam 4*
Number of rooms: 306
Official Description (provided by the hotel):
Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more   less 
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Also Known As:
Park Plaza Victoria Amsterdam Hotel Amsterdam
Victoria Hotel Amsterdam
Park Plaza Amsterdam
Amsterdam Park Plaza

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