The hotel is the first thing you see as you emerge from the Central Station so it's conveniently located for the canal hop-on hop-off water bus and the trams as well being at one end of Amsterdam's main shopping street. Take extreme care crossing the street. The cyclists don't take prisoners!
The main bar, near Reception, was only open from 17:00 to 01:00 during our stay. The other bar, next door to the Brasserie, was open intermittently but you can order a drink in the Brasserie itself.
My experience of the hotel was that the bar, concierge and Brasserie staff were truly excellent. Housekeeping left a lot to be desired though.
In the evening the Brasserie is set up for two different types of service. The tables in the area by the windows are set out with linen tablecloths, silverware and an array of glasses. If you sit here they give you the dinner menu - not extensive but the dishes we had were very good. In the darker section of the Brasserie the seating is more casual as is the menu. This is the place to have breakfast. On the first morning for €12.50 I had a platter with six slices of yellow cheese, a wedge of brie, two slices of ham, two slices of chicken breast and one slice of roast beef with a hard-boiled egg, a fruit yogurt, a basket of bread and croissants, orange juice (it tasted freshly squeezed) and the coffee of my choice Much better value than the buffet breakfast in the other restaurant - this I understand was €23. I ate breakfast in the Brasserie every day and although the items on the platter varied it was always excellent value for money - enough for two people unless you are very hungry.
The hotel has two sections - turn right when you enter for the Urban wing and left for the Victoria wing. The former has been newly refurbished with red and black funky decor. The latter is well past its best with brown/beige rather grubby, and in some places smelly, carpets. Our room (number 231) was quirky. You'd either love it or hate it. It was on two levels. The lower level included the bathroom and a large, but not very comfortably furnished, sitting room with the most appalling lighting I've ever experienced in a hotel. We asked one of the staff who delivered room service to send us up another lamp of some kind as we couldn't see to prepare paperwork for our conference. The lamp never materialised. We had to have the TV switched on to provide additional lighting. The room is built into the eves of one of the bits of the hotel that extend outwards from the main block. To get to the bedroom we had to climb a really steep staircase - more like a ladder really. There was no light over the staircase. I suspect this would fail a health and safety inspection in the UK. We had to position the standard lamp to illuminate the bottom of the stairs and leave it on all night in case we needed to come down to the bathroom in the dark. This meant we had light spillage upwards into the bedroom loft space. The bed was two metres wide which was very nice but there was so little space around it you had to walk sideways to get into bed whilst trying not to bump your head on the beams. There was a strange wheel with sharp spikes in the roof space over the sitting room. Lots of beams - you'd have thought they could have fixed a light to one of them. The only lighting downstairs was the ceiling lamp in the entrance hallway, a small desk lamp and the standard lamp in the corner of the room. No light over the sofa or coffee table or in the wardrobe. The sofa was hard and not at all comfortable.
When we arrived (late at night) the room was freezing. In the dark we didn't notice the low radiator under the bottom of the curtains so tried to generate heat with what turned out to be the airconditioning controls. Turning it up to 23.5 C made no difference whatsoever. Of course, we found the radiator in the morning when we opened all the curtains. You'd have thought housekeeping could have left the radiators on setting 2 or 3 rather than the snowflake setting when they made up the room. On which subject, in a six day stay our room was serviced only once without prompting. We tried taking the do-not-distrub sign off the door when we left our room around nine - the room wasn't serviced. The next day we turned the sign around to the please-clean-my-room side - the room wasn't serviced. I had been reluctant to use this sign as it was the same colour on both sides and I feared the housekeeping staff would at a quick glance think we were displaying the do-not-disturb sign. I had to ring housekeeping at around 15:00 each day to get them to service the room after we'd been out all day since around nine.
I asked for an extra duvet the first morning because we had been too cold to sleep the first night. They failed to provide one. I used one of the pillows as a cushion on the chair downstairs expecting they would provide another pillow upstairs but no such luck.
I might stay here again but only in the Urban wing and I'd go straight to the general manager over any housekeeping issues next time.
I really wanted to rate the hotel three and a half rather than three. It doesn't deserve a four.
- Official Description (provided by the hotel):
- Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more less
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- Also Known As:
- Park Plaza Victoria Amsterdam Hotel Amsterdam
- Victoria Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza