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“Basic can be Good” 4 of 5 stars
Review of New West Inn Amsterdam

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New West Inn Amsterdam
3.0 of 5 Hotel   |   Reimerswaalstraat 5, 1069 AE Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #212 of 343 hotels in Amsterdam
Moscow, Russia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Basic can be Good”
4 of 5 stars Reviewed January 13, 2014

This is another hotel on our car trip in Europe. It was basic, but we had everything that we needed. My wife and son were happy to be together, so maybe 90% of the trip and reviews usually depend on mood as well. beds were comfortable as well. We like breakfast.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoHotelAmsterdam, Guest Relations Manager at New West Inn Amsterdam, responded to this review, March 11, 2014
Thank you for posting this review. We are glad to read you are really positive about the hotel and give us a 4 star review. We hope you will choose our hotel again next time you come to Amsterdam!
Kind regards,
New West Inn (former Remco Hotel)
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Mendes, Rio de Janeiro, Brazil
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2014

This hotel is nice, comfortable and very clean. The staff is extraordinarily helpful! The only problem is the distance to downtown. It takes almost 30 minutes to get to where everything happens and they close at midnight, or 1230am, after that, you have to catch a taxi which is aproximately 35 Euros to go back to the hotel.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoHotelAmsterdam, Guest Relations Manager at New West Inn Amsterdam, responded to this review, January 13, 2014
Thank you for posting this review. We are glad to read you are really positive about the hotel and give us a 5 star review. The hotel is indeed not in the city center but just outside it. A lot of our guests see this as a positive thing. Most of the hotels that are inside the city center are much more expensive. Our hotel is just outside the city center, therefore we have lower prices and you are not far from the city center. There is a good public transport connection day and night, so you can reach the city center within 20/25 minutes.
Once again we would like to thank you for your nice review, we hope to welcome you again in the future.

Kind regards,
Remco Hotel
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Ingolstadt, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 5, 2014

We spent 5 nights at Remco Hotel and overall its a terrible hotel we would not recommend it to anyone.
The area of the hotel is quiet and creeps you out a bit while walking to the tram (as there s nothing else around to walk to..) On our first night going out a beggar welcomed us in the front of the hotel. Also, it is quite far from center and the tram (reachable in 15' on foot) takes 30 min to get you there.
As for the room (we were on the fourth floor), as soon as we entered we noticed how cold the room was, the heating panel showed 24 C but didnt react to any changes, the heating was clearly broken. Then we noticed a small heater in one corner of the room, which also didnt work. So we went back down immediately and complained about the temperature. The receptionist told us that her colleague set "now" the room temperature to 24 C again and it will be warm in latest 30 Min. Going back up again, we noticed that the heating still didnt work, only the small heater in the corner suddenly worked. (which didnt seem to be powerful to heat this room at all and produced a burned awful smell in the room). Clealry the receptionist lied to us, she could have just told us that there is a problem with the heating.
Anyway, the mattresses were in a bad condition, quite uncomfortable and caused us backpain.
The free WIFI didnt even reach our room (tried with 2 different cell phones and one tablet.
Everytime we called from our room to the restaurant or the receptionist, noone bothered to pick up. The cappuccino we ordered one time from the restaurant was disgusting and so were the ordered meat balls.
On our last day there was a note in the elevator that the water will be shut down in the entire hotel TODAY at 11am for SOME hours.
The garbage from our room wasnt removed at all.
We are sorry to not be able to say one good thing about this hotel, but after this experience we advise: dont go there

Room Tip: check the mattress immediately, our mattresses were so crappy it caused a lot of backpain.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 14, 2013

We spent 4 nights at Remco Hotel and it's a really good hotel, during the breakfast yiu can find whatever you want eat and a good staff will support you for everything you need there.
The hotel is located in a really quite side of Amsterdam and the rooms are availabe of everything you need.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoHotelAmsterdam, Guest Relations Manager at New West Inn Amsterdam, responded to this review, December 16, 2013
Thank you so much for writing this review. So nice to read you have enjoyed your stay in our hotel and that you are positive about our rooms, the location of the hotel and the large variety of food at the breakfast.
We hope you will choose our hotel again next time you come to Amsterdam!
Kind regards,
Remco Hotel.
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Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2013

Nice hotel, friendly staff, very quiet neighbourhood. lots of things to do inside hotel. Lost my umbrella but staff hepled me to find it again. Perfect stay !!!!!! and tip, rent a bike and see Amsterdam tghe easy and relaxed way

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoHotelAmsterdam, Guest Relations Manager at New West Inn Amsterdam, responded to this review, November 28, 2013
Thank you so much for the kind comments about your recent visit. We're glad to read that you had such a good experience. We hope to welcome you again in our hotel.
Kind regards,
Remco Hotel
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2013

We were there just for one night my boyfriend and I and it turned out to be hell. We arrived in the afternoon to check in, dropped our belongings in the room and took off to town (20 min by car). When coming back we realized the heating didn't work. The rooms aren't the cleanest. And not to mention that they were working somewhere in the hotel from 8 am to 4pm and they didn't even bother to inform us.

The next morning, we woke up to find out that my car's window had been broken and my gps stolen. I went to the receptionist (which REALLY took her time with the client she was with while they were two and the second one didn't even ask me if I needed something). After explaining the situation, she wasn't even slightly surprised which means they could have AT LEAST warn us that it was an insecure place, they told me to call Carglass and that they weren't responsible of the parking (OF COURSE). I had to fill in a form on the internet, and needed to print it out, but for that to happen, needed to ask the receptionist which took another 30 min because they were busy with ONE client. They had only one camera on the parking lot. A person passing by and living there told us it was a rough area.

Avoid this hotel even though it looks appealing, you'll avoid a lot of trouble.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsens, Denmark
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 7, 2013

I have stayed in this hotel a number of times, always liked it and I have no complaints. It is of course a little away from the city center but I knew that beforehand and adjusted my trip to that fact.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoHotelAmsterdam, Guest Relations Manager at New West Inn Amsterdam, responded to this review, November 28, 2013
Thank you for your nice review. We're glad to read that you had such a good experience.
We are looking forward to welcoming you again.
Kind regards,
Remco Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about New West Inn Amsterdam

Address: Reimerswaalstraat 5, 1069 AE Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#32 Best Value Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — New West Inn Amsterdam 3*
Official Description (provided by the hotel):
Modern facilities and comforts; situated in a peaceful area in the western part of the city, 15 minute drive to city center. ... more   less 
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Also Known As:
Amsterdam City West Hotel Amsterdam
Tulip Inn Amsterdam
Golden Tulip Amsterdam

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