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“Not happy with the comfort or service” 2 of 5 stars
Review of New West Inn Amsterdam

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New West Inn Amsterdam
3.0 of 5 Hotel   |   Reimerswaalstraat 5, 1069 AE Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #215 of 344 Hotels in Amsterdam
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Not happy with the comfort or service”
2 of 5 stars Reviewed August 4, 2013 via mobile

The air conditioning and TV both were not working when I first checked in. The guy at the front counter was friendly but when I called to tell them about the issue they were rude and not helpful. He said he was the only one working so give him some time. It was already 1030pm at this point. Additionally, there are basically no lighting in this room, you can barely see the shower and sink. On the plus side they have an airport shuttle for 16 euros and comes every 15 min I believe. It's pretty far from the Centre but I am only staying one night and off to the airport in the morning so I didn't mind paying 47 euros for the single room. It is relatively clean but would not stay here again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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556 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Warsaw, Warszawa, Poland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 28, 2013

First impression of this hotel is very positive .It is clean, rooms are big and sunny and staff is very kind and helpful. It is located quite far from city center but neighborhoods is lovely. Near to that hotel you can find nice park with bunnies, ducks and geese. It is a very good place were you can rest from city noise.
But I can see three minuses.
1) Refrigerators are not installed in room. This is a first 3 stars hotel that I have seen in my life without fridges.
2) When I made one big bed from two beds in twin room this bed was extremely uncomfortable, therefore we had to sleep in one of them.
3) There were only two paper cups and one small bag of Lipton tea in our room. Nobody took care to add teabags or cups during our stay.
In general this hotel is good, and with very small effort it will be worth 5 stars in trip advisor.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 19, 2013 via mobile

The hotel is perfectly okay. It's cheap and you get what you expect for the money. The major drawback was the breakfast which was terribly expensive compared to what you offer. Eat better elsewhere! The parking outside is free but is anything but certain. On the lot next to our car was broken glass from shattered windows and we also saw another person with burglary just outside the hotel. Assuming that the hotel does not have permission to video monitor parking but that is necessary.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bratislava, Slovakia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2013

We have stayed there in september 2013. Our first room was big but there was a noise from AC ( lower floor ). Anyway we ve changed room without any problem, the other was on a higher floor, nice and clean. Close to the hotel there are some supermarkets. There is also nice park where you can watch swans and ducks. City centre is quiet far away, so is stop of the bus ( you have to go thru the park which seemed quite scary at night ). Anyway we had no problems with the staff, also during the check-out at 5AM. They were really nice and helped us a lot (also with navigation, attractions,..)

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tehran, Iran
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 13, 2013

The hotel is actually 3 stars but it is very clean and nice hotel,
I was there on Christmas Eve 2013 and all of hotels were full.
So, I found this and went there by car from Germany.
the hotel was very fair in fee and you can save money by choosing this hotel
So I really recommend this hotel especially in high season.
the location is good for car owners, not far from city center and also it is close to bus station to go to the city center.
the only one thing that it wasn't acceptable that there weren't any slippers for passengers in rooms.
don't forget to bring your owns.
have a nice trip,...

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nancy, France
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 2, 2013

i stay for one night in this hotel low cost,
in the morning i found my car broken and all the papers was stoled!!
this is the very insafety place
the manager told me: this is the case in the city!!
sorry i traveled a lot around the world and this never hapened.
the manager refuse to help us!!
be carefull when you go in amsterdam and never stay in REMCO HOTEL

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2013

All staff was great, nice people, positive vib and so. Location is like, not perfect, not awful.. it takes you 20 min by bus and another 10 min walking. Breakfast was very good as well as the cantina. Cleanliness and bathroom conditions were average. One comment is that of course the bar at the hotel could stay open late at night, since people dont usually go to Amsterdam to sleep. But we would stay there again, our overall assessment and value for money are positive.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about New West Inn Amsterdam

Address: Reimerswaalstraat 5, 1069 AE Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#25 Best Value Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — New West Inn Amsterdam 3*
Number of rooms: 180
Official Description (provided by the hotel):
Modern facilities and comforts; situated in a peaceful area in the western part of the city, 15 minute drive to city center. ... more   less 
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Also Known As:
Amsterdam City West Hotel Amsterdam
Tulip Inn Amsterdam
Golden Tulip Amsterdam

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