I will start with the good things: we loved the bar's design and the bar staff's friendliness, good location and free parking. Nearly, that was all we liked, luckily we didn't spend too much time in the hotel.
First of all the disappointing things, they couldn't give us a room without any maintenance problem even if we stayed here for 4 nights, rooms are very dirty and dusty, bathrooms are disgusting, not in good condition. When we visited the reception because our shower didn't work the receptionist thought we don't know how to use it and was smiling but he didn't come up to the room to help us because he is going to be wet- he said... and finally, we had to move to an other room because it really didn't work! The other room also had problem with the shower, we found the shower rail taken off next to the sink and at the bottom of the shower we found some shower gel- probably from the previous guests. I asked for an other room and instead of that, they called the "maintenance" who did put the rail back into the shower cubicle without fixing it and then they said the bathroom is fixed, we can move in now and we can have a free drink at the bar if we want to...wow! On that evening, my fiance had a shower and by accident his shoulder touched the rail and it has fallen off direct on to his leg... If he is not lucky the hotel could be in big trouble!
The other disappointing thing was that the receptionist said at check in that they don't do dinner as they don't have a restaurant, but next to the reception there's a big sign saying RESTAURANT& BAR...
The only reason we didn't leave this hotel was that they took the money for all nights which is not refundable!!! After that, they also charged my credit card for a bouquet what I requested on the first night- however I did want to use my debit card for that- they didn't even ask me if they can take the money!
As I'm a hotel supervisor in the UK I was shocked and had the feeling that there's no proper management or supervisor who would check the rooms after the cleaner and would keep an eye on customer service- or if so, they are totally pointless! I don't understand how they can be a 3 star hotel! However, with a hard work and care it could be even better because the hotel is not in very bad condition, but we can clearly see not one member of the management interested what the staff do! So one word as a hundred- definitely won't stay here again!
- Official Description (provided by the hotel):
- Modern facilities and comforts; situated in a peaceful area in the western part of the city, 15 minute drive to city center. ... more less
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- Also Known As:
- Amsterdam City West Hotel Amsterdam
- Tulip Inn Amsterdam
- Golden Tulip Amsterdam