Let's start with the positives. Great location in the heart of things; close to train station without being in a grungy area. (Which is often tough when close to stations.) Generously-sized room. Friendly, cheerful staff. Great bar ... not very crowded ... with comfy chairs, a fun cocktail list and a fine bartender. Fabulous for recovering post-sightseeing. Clean rooms. Not a bad price for a big, central hotel in a European capital. And it's almost unfair to complain about a freebie ... we stayed here on my husband's accrued Club Accor points.
However ... the hotel lacked the fine touches and comfort I would associate with a four star, and was completely lacking in the charm the website had led me to expect.
Our room was large and attractive. Though it featured its own temperature controls, this didn't work very well. It was warm and stuffy, and the windows didn't open. The upholstery on the main chair in the room was shot; too uncomfortable to sit on. And one of the plugs behind the desk didn't work. The bed featured a mattress topper which, in theory, should have made it more comfortable ... but I suspect was hiding problems with the mattress. I don't think anyone had fluffed it for months, the whole thing was skewed two inches off centre and sloped. Whatever the case, the bed was lumpy and uneven. My most basic criteria for a hotel is that I get a good night's sleep ... something I didn't accomplish until I got home.
The website led me to expect something special in the building. MGallery is marketed as a portfolio of hotels in historic venues, the "convent" was made much of here. I was expecting neo-gothic architecture, chapels, whatever. Turns out that the convent was in the distant past; the buildings were more recently a newspaper office. There's nothing special here. It's a low-ceilinged, pokey lobby, and most of the décor looks tired, circa 1980s. I wouldn't mind this in a value hotel; my issue is that their marketing promises something they don't deliver.
Good enough for a free visit but it makes me very wary of the "luxury" and architectural distinction promised by other MGallery hotels. Doubt I would seek them out unless cashing in more Accor points.
- Official Description (provided by the hotel):
- This 100 % non-smoking hotel is located in the lively heart of Amsterdam between the Central Station and the Royal Palace (on the Dam). Also within easy reach of Schiphol Airport. Housed in three historic buildings - 13th and 14th century monasteries anda 19th century printing factory - the hotel offers 148 non-smoking rooms. For a cozy lunch or dinner try our "Duke of Windsor" Bar & Brasserie. Public parking (200 cars) under our street. ... more less
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- Also Known As:
- Sofitel Amsterdam
- Amsterdam Convent Hotel
- Amsterdam Sofitel