I recently stayed at the Convent Hotel in Amsterdam. As usual, the service was fine and the location is fine. The hotel itself is in need of an update, but the pricing itself reflects this. It is good value for money.
I had also been pushed to the Sofitel Grand Hotel due to an overbooking. As expected, the hotel is great, although the location is a little further from the Center. This is an expensive hotel! My concern with the hotel is the overall attitude of the staff, which is one of "do these customers deserve to stay here?" I am not impressed and this attitude alone makes the Sofitel Grand Hotel one of my least favourite in Amsterdam. I have experienced this several times when staying there and watched it occur repeatedly to other guests as I waiting to check out in the lobby.
The Sofitel Grand also does not honor Le Club status and benefits. I have also seen this repeatedly. This hotel has forgotten that 80% of their revenue comes from 20% of their guests (Platinum members being an even smaller percentage) and will not honor late check-out, or other components of your Le Club status (I was told they were "overbooked" so could not honor my status even though multiple rooms were available online ... I was also staying in their most expensive room on a Monday - one not likely to be utilized on a day to day basis). As a frequent Accor / Sofitel guest world-wide, I was far from impressed.
- Official Description (provided by the hotel):
- This 100 % non-smoking hotel is located in the lively heart of Amsterdam between the Central Station and the Royal Palace (on the Dam). Also within easy reach of Schiphol Airport. Housed in three historic buildings - 13th and 14th century monasteries anda 19th century printing factory - the hotel offers 148 non-smoking rooms. For a cozy lunch or dinner try our "Duke of Windsor" Bar & Brasserie. Public parking (200 cars) under our street. ... more less
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- Also Known As:
- Sofitel Amsterdam
- Amsterdam Convent Hotel
- Amsterdam Sofitel