My husband and I stayed four nights at the Park hotel. Upon arrival, we were greeted by a Miss R at the counter. As we arrived at about 11am, I hoped to take a shower after a 16 hour journey but understood that we were unable to get a room due to the time. Miss R's suggested that we upgraded to an executive room for 30Euro/night if we wanted to get a room immediately which we declined. I was not impressed by her service as she gave me an impression that she was 'talking down' to us.
We left our luggage at the hotel and returned at about 5pm after some sightseeing. This time, at the counter, we were told that the Superior room with a double bed which we had booked was not available and they could only give us a better Executive room but with twin beds for the night, and would move us the next day to a room with a double bed. We were disappointed at this arrangement but had no choice. I also wondered why Miss R offered us the 'upgrade' at 30 Euros/night earlier when they were going to 'upgrade' us to am executive twin room anyway?
However, I am pleased to say that from that point onward, everything went uphill. True enough, the next day before we left the hotel, we were served by an extremely well mannered gentleman who offered to shift out luggage to the 'new' executive double room while we were out.
The new room was nice, spacious and clean, with a view of the canal. All the staff we subsequently dealt with were patient, friendly and went the extra mile to ensure our comfort. Special mention must be made to Karin who helped us with reservations and directions etc.
As it was my husband's birthday, the hotel left a small box of chocolates for us, which was a nice gesture. We also received a letter of apology from the management with regards to our room changes.
The location of the hotel was fantastic. A close walk to the major Museums and good restaurants. Directly opposite a canal cruise station/ bicycle parking. Straight buses/trams to the city/airport/train station.
Despite the initial hiccups, my husband and I had an enjoyable stay and will definitely return!