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“Business booking” 4 of 5 stars
Review of Mercure Hotel Amsterdam City

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Mercure Hotel Amsterdam City
4.0 of 5 Hotel   |   Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands   |  
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Ranked #106 of 344 Hotels in Amsterdam
Banchory, United Kingdom
Top Contributor
81 reviews 81 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
“Business booking”
4 of 5 stars Reviewed June 19, 2014

Small amount of refurbishment going on but these things caused little if no disruption to clientele.
This hotel was booked for business and attendance at the Conference Centre. This is easily reached by train ride all of five minutes or a twenty minute walk. I used train to go into city centre which again was an easy ride of about 10-15 minutes, and made extremely easy by the help of the reception staff and the purchase of train ticket there too.
The hotel is modern, the rooms I think I can say the quietest I have stayed in for a long time, a little tight for space.
Good nights sleep. Bed firm, but on request an extra quilt was put on bed under sheet to give the feeling of a mattress topper which was great.
Small pod coffee maker in room and kettle which was great as more hotels seem to have removed these. Ironing board on request.
All in all I would happily recommend this Mercure Hotel and would return.

Room Tip: Room facing canal/river as opposite side faces road.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 25, 2014
Dear sir/miss, we very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,004 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Zagreb, Croatia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2014

Hotel was booked for me by business partner and proximity to their office was only positive thing about that trip.
Room had old, partially damaged furniture from seventies, bad was not comfortable (on some spots very hard on some very soft so I ended up sleeping in a hole).
Breakfast was OK, but problem was dozens of guest creating crowd so every breakfast started with 10 minutes of standing in line. Hotel is used as a meeting point for cruse lines and more that half of tables was reserved.
In total, when I visit Amsterdam next time I will try to avoid this hotel.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, Cheshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2014

I had an enjoyable one night stop for business but my experience started terribly, waiting 20 minutes to check-in. The old adage 'you never get a second chance to make a first impression' rang true, and from then on the hotel was playing catch up. Yet, there is a lot that is good about The Mercure, Amsterdam City. It's easy to get to the centre of Amsterdam - a five minute walk to the metro stop and a direct metro (no. 51) to Central station. The bar was friendly if a tad expensive, and the breakfast was enjoyable. The rooms were fine for a business trip, with all the amenities that you might expect. So, get the check-in sorted, and I'll be back.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 14, 2014

We stayed at this hotel at the end of our bus tour in May 2014.
The hotel is fairly new with an open and sharing lobby and a comfortable seating area. The rooms were simple but clean. The buffet breakfast was average with a fairly good variety of food. The expreso machine served good coffee.
The front desk staff was friendly and helpful,specially Ulysses, who spoke several languages and assisted us with maps of the city and information about transport to the airport. He suggested for us to buy the hotel voucher to pay the taxi for 37 euros which we found to be a bargain.
We could stay here again in our return trip to Amsterdam.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 20, 2014
Dear Sir / Madam, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
4 of 5 stars Reviewed June 14, 2014

The hotel is everything you expect from a Mercure expect for the air conditioning: in the summer the room gets really hot and air conditioning does not work properly! Should be ok in winter. The location could be closer but it's not a problem.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 20, 2014
Dear Sir / Madam, Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry to hear thaty the airconditioning was not working as it should have. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
113 reviews 113 reviews
60 hotel reviews
Reviews in 68 cities Reviews in 68 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 9, 2014

Stayed here while at congress - good location. CAn walk to RAI (20 mins) and good connection to airport.taxis outisde all of the time. Rooms are clean and large. Bar and restaurant are both good - and great breakfast. had meeting here for 2 days before congress - nice rooms and good food etc. However - then had an important meeting after congress in hotel - they forgot booking! Lesson learned - check before - the number of staff around in the day seems v low so it was hard to find someone who could help.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 20, 2014
Dear Sir / Madam, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 8, 2014

Myself, my husband and our adult daughter stayed in a family room. We were aware the hotel was a metro ride to the centre but it was convenient for the Amstel Arena where we attended a football match. The hotel is a ten minute walk from the Metro, trains are frequent and it takes about 15 minutes to get to the centre. The room had 3 extremely comfortable beds, a fridge for guests to use, television and free WiFi. We eat in the bar one night and although it was expensive ( it is a four star hotel) it was very nice. There are vending machines with beer, soft drinks and chocolate available. There are a couple of computers available free of charge, we printed off our boarding cards for the flight home. We would use this hotel again if we returned to Amsterdam.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 20, 2014
Dear Sir / Madam, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#34 Best Value Hotel in Amsterdam
#54 Business Hotel in Amsterdam
#58 Luxury Hotel in Amsterdam
#68 Family Hotel in Amsterdam
#107 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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