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“Mercure Hotel Amsterdam City” 4 of 5 stars
Review of Mercure Hotel Amsterdam City

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Mercure Hotel Amsterdam City
4.0 of 5 Hotel   |   Joan Muyskenweg 10, Amsterdam 1096 CJ, The Netherlands   |  
Hotel amenities
Ranked #104 of 340 hotels in Amsterdam
Leeds, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Mercure Hotel Amsterdam City”
4 of 5 stars Reviewed October 27, 2013

Despite it's name the hotel is quite far from the city. About 30 minutes on the tram (no 25) and a 10 minute walk across the bridge. You must make sure you cross the road from the tram stop before crossing the bridge or you will have to walk an even longer way around.
Once we arrived the staff could not have been nicer and made sure our rooms were ready very quickly. Lovely rooms and spacious bathroom, with a bath as well as a shower. Nice base for a sightseeing tour of Amsterdam, but not if you like to nip back to your room during the day.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 28, 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

I can recommend you to have a look at our loyalty program Le Club Accorhotels at our website. We offer various deals to our loyal guests throughout the year.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 25, 2013

We booked 2 double rooms 4 months before the arrival date, but then when we arrived in the hotel they told us that there was overbooking and they had already organized to move us in another hotel in the airport area. Despites they already knew that there was overbooking some days before they did not tell us anything until our arrival. The IBIS airport hotel is a 3-starts and not a 4.stars hotel, but they told us that there was no possibility to give us back any money because they have already found another solution. They also told us that the IBIS hotel had a FREE shuttle (5 times per hour) to the city center, but then when we arrived to there we discovered that the only free shuttle was to the airport, so we had to pay to go to the city center and it took as MORE THAN AN HOUR.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, December 25, 2013
Dear Sir / Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 22, 2013

We have just returned from this hotel after staying there for 3 nights for the Amsterdam marathon. Travelling with my wife and 4 other adults, we found the hotel to be excellent overall. The rooms were clean and well furnished, beds comfortable and no noise disturbance at all. The hotel staff were friendly and polite and very quick to help.

The only thing that we did notice was slow service in the bar/restaurant the first time we ate there, but I think this was down to some new staff. The excellent quality of the food made up for it, and I would have no hesitation in going back.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 25, 2013
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 13, 2013

My bedroom is quite small but comfortable enough for a good sleep. The hotel is close to many places worth visiting. I can walk from the hotel to nearby museum, park, etc. Generous breakfast choises... all in all... I am happy with this hotel.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 25, 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

As the General Manager of this hotel I am very proud of our breakfast buffet. It is in my believe that we serve one of the best breakfast buffet in Amsterdam. Especially due to the extended range of our breakfast products.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 13, 2013

This hotel was our first night stop on our European Interlude Tour with Trafalgar. Even though very busy with multiple tours we were checked in at a reasonable pace. The trick with this hotel is that here are two sections to it and we had two lifts servicing the section we were staying in. My husband and I decided to walk up to the 2nd floor (no big deal) except that once you go up the first set of stairs it is very easy to get confused and end up in the wrong section of the hotel. The room was comfortable and clean and we had a lovely view over looking the canal and mountains. The only issue would be that we were quite a way out of town which wasn't an issue for us as we were on a bus but could be an issue if you have no transportation.

Room Tip: For a nice view you need to get to the back of the hotel.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 25, 2013
Dear Sir / Madam,
We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 29, 2013 via mobile

As much as I hatE to review something as poor, this hotel is worst if you are a tourist. Attitude of the staff is rude , far off( destitute ) and simply off the hook. No in -Hotel fun ,or activities, a tight double bed with dirty towel - no change policy - rules apply. If I have to sleep on pavement otherwise m this hotel would be my next option.

Stayed September 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Hotel Amsterdam City

Also Known As:
Mercure Amsterdam
Address: Joan Muyskenweg 10, Amsterdam 1096 CJ, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#27 Best Value Hotel in Amsterdam
#56 Luxury Hotel in Amsterdam
#67 Family Hotel in Amsterdam
#69 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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