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“Very functional, great staff” 4 of 5 stars
Review of Mercure Hotel Amsterdam City

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Mercure Hotel Amsterdam City
4.0 of 5 Hotel   |   Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands   |  
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Ranked #121 of 344 Hotels in Amsterdam
Newbury, United Kingdom
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
“Very functional, great staff”
4 of 5 stars Reviewed September 7, 2013

Stayed here for one night, and spent the next day in meetings in their business center. Staff were very friendly, and helpful. From the cleaning staff to the reception, to the restaurant, everyone was courteous and professional.

A lovely terrace behind the hotel, great place to have drinks at night.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 16, 2013
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I can recommend you to have a look at our loyalty program Le Club Accorhotels at our website. We offer various deals to our loyal guests throughout the year.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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939 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Leeds
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 6, 2013

Let's face it, hotels near the conference centres in European cities are always going to be a litte more expensive. However, they rarely fit the bill as well as this one. It's a nice 10 min walk to RAI, the rooms are exceptionally clean, and very stylish and contemporary. As other people have said, they are compact, but very well laid out and everything is in there. The bar is cosy yet classy and the staff are welcoming and efficient. The air conditioning is fine. I would highly recommend for business or leisure travel.

Room Tip: Standard rooms too small for a family, but perfect for one or two and seem to have no bath (but an e...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 16, 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

Our location is most of time a deciding point for our guest. The easy access, close to the city centre and the Amsterdam Rai makes this a perfect location.

I will share your comment with my team, who will be delighted to hear that yet another guest left our hotel satisfied.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

Stayed here for 2nights as arranged by our tour. Lobby is spacious with nice view of canal outside our room.rooms are quite big for 3pax with enough space for luggages. Breakfast buffet has many choices. And I enjoyed last minute shopping on their souvenir shop beside resto..

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 16, 2013
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 4, 2013

The rooms were very clean although slightly cramped as there isn't a lot of room for two large suitcases. The rooms are seriously stuffy there is no way to get fresh air into the rooms. They have a fan but no air conditioning and the fan they have is useless. There is a small window that barely opens but still doesn't succeed in getting fresh air into the room.
The breakfast is HIGHLY over priced at 45 euros for two people.
The hotel is not in walking distance to downtown but is a very close walk to the tram where you can buy a 24 hour pass (although taking the tram is very confusing and finding a taxi is harder so good luck)

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 25, 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

As the General Manager of this hotel I am very proud of our breakfast buffet. It is in my believe that we serve one of the best breakfast buffet in Amsterdam. Especially due to the extended range of our breakfast products.

The prices for our breakfast are according to the market prices

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krk, Croatia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013 via mobile

Recommend for bussines travelers who visit METS trade show as it's close to RAI center. Also not so far from Amsterdam center and good conected with tram or taxi. Good breakfast and bar for after show meetings with bussines partners and friends. Will book iz again next year...

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, October 25, 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback on Tripadvisor regarding your stay. Your feedback is very important to us as we try to improve our services every day.

Our location is most of time a deciding point for our guest. The easy access, close to the city centre and the Amsterdam Rai makes this a perfect location.

I will share your comment with my team, who will be delighted to hear that yet another guest left our hotel satisfied.

I can recommend you to have a look at our loyalty program Le Club Accorhotels at our website. We offer various deals to our loyal guests throughout the year.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#27 Best Value Hotel in Amsterdam
#66 Business Hotel in Amsterdam
#66 Luxury Hotel in Amsterdam
#81 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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