Overall the Inntel is an average hotel. It is not particularly fancy nor is it a dump. There aren't a lot of amenities but the hotel is clean and the bed is comfortable. My husband and I stayed here because the conference we were attending chose this hotel as one of the recommended hotels to stay and paid for my room since I was a speaker. I would not have otherwise chosen this hotel as a place to stay in Amsterdam.
I had notified the hotel of our early arrival and to our delight we were able to check in early.
We had ordered a SIM card to be delivered to us at the hotel. Even though my husband told the SIM card company that the hotel reservation was in my name, the hotel sent the SIM card back to the company when it arrived a day prior to our arrival, instead of just holding the card for us. Then the SIM card got lost in the netherworld between the hotel and the company, with each party pointing the finger back at the other for not getting the card to us. We blame the hotel for not holding it for us. We have been in Amsterdam for 3 days and still haven't been able to get this SIM card.
Worse, the hotel WiFi is terrible. It's unreliable, and the few times when it did work, it was slow. The hotel blamed an area-wide outage but we were able to see hotspots for other nearby hotels as we walked around the area.
Without a SIM card or reliable WiFi, we had no way to communicate with the outside world. We were here on a business trip for three nights, so this was especially devastating for us.
Moreover, our room had a pungent ammonia smell that left my husband searching the internet (while we were at the conference, since we had no internet access in the room) for information on whether ammonia smells are toxic and dangerous to one's health. That's when we realized we should leave the hotel and stay elsewhere.
So even though our room was paid for by the conference, we chose to leave the Inntel and stay at another hotel.
Aside from the technology and smell issues, aesthetically I found the hotel to be rather oddly decorated. Throughout the hotel there are black and white photos of people, larger than life-sized. These photos are neither artistic nor pleasing to look at Aesthetically they add nothing but energetically they are taxing. Every time the elevator door opened I was startled to see large figures in the elevator, only to realize again and again that these were static photos of really large people. In the hotel room, black and white photos of people hang over the beds, looming over and watching you. As a designer I am very aware of my surroundings and aesthetics and found the whole experience to be unnerving.
Regarding location, the hotel is in Amsterdam Center, close to the train station (about a 10 minute walk). It's easy to find and there are plenty of restaurants nearby.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your review on Tripadvisor and complimenting our housekeeping staff and comfortable beds.
But we truly regret you experienced some unpleasant incidents during your stay in our hotel. We sincerely apologize for any inconvenience this might have caused you.
We aim to provide our guests the quality service they are entitled to and regret that we might have failed to do so. Your comments, however, will help us to make the necessary improvements and we thank you for sharing your feedback.
Dear guest, hopefully this will not keep you from visiting us again. When there are any questions please do not hesitate to contact us.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.