January of 2013 was my 6th time in Amsterdam and 2nd time in this hotel. At my first time staying there, in January of 2012, I wasn't a big fan of the service already, we didn’t feel welcome. It’s almost like they are doing you a favor for letting you stay there. Since they had smokers rooms we decided to come back.
In our return to De Roode Leeuw we discovered they don’t have smokers’ rooms anymore. We had no other option besides to stay there since the hotel was already pre-paid. Again, we were received with plenty of rules. The no food and drinks rule is very strange for me because they don’t have room service, at all. They have a restaurant in the hotel that is pricey and it closes very early. Their breakfast isn't worth the price either.
In my first day staying there, I got in the hotel drinking orange juice. We were received badly by “the hater” saying I could not get inside the hotel with my drink. The problem is they don’t have any garbage bin near and I had to cross the street to find a trash can to throw away my drink. If there is such rule, why not have a garbage bin close to make things easy? And another important thing, I didn't hear a “thanks” or “please”.
The good part is the rooms were renovated. They look cute, but they are very small, we could not take our clothes out of the luggage. The cleaning staff was nice. Even when we didn’t let them get in to clean, they left us clean towers by the door. The bathroom was fine, but after one shower the entire bathroom is soaking wet. They don’t have any division between the shower and the rest of bathroom, not even a curtain. They had a hair drier, which I appreciate because of the cold weather, but there was no energy socket inside the bathroom.
At the 3rd day, we could not resist it and we smoked by the window. Guess what? We were BUSTED!! Well, our fault, so we paid the fine of 125 euros for our mistake. What I and my husband could not stand was to be interrogated by “the hater”. Why did we smoke? Hum, maybe because we are smokers? Paying the fine was a success because we finally heard a “thanks” for the first time.
Next time in Amsterdam I won’t go back to this hotel for sure. I prefer stay one block further of Dam Square in a hotel they know how to treat their customers and make the guests feel welcome.
In the rooms at the center you don't have a nice view besides other windows, but the good thing...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 11, 2013
It is with regret that I learned that you did not like your stay at our hotel mainly because of "The hater". My staff and myself do not work in the hospitality industry because we hate people but because we want to please our guests and want them to feel welcome.
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Nevertheless, there are some basic rules we should like our guests to respect. As smoking is forbidden by law, we can not tolerate guests breaking this law. Other guests do not appreciate staying in rooms with a smell of smoke. Guests coming in with open drinks and food are kindly requested to consume this outside. There is a big garbage bin standng next to our front-office desk in the lobby where one can get rid of all kinds of garbage. It is not a pleasure for our cleaning staff to continuously remove stains of spoiled drinks on the carpets of the corridors or remove remains of food from the rooms.We do provide room service and have complimentary coffee- and tea making facilities in all rooms. You appreciated the hairdryer but did not find the socket to plug it in the bathroom. The plug is next to the hardryer although this might be a different kind of plug that you are used to in your country.
I am sorry that we could not do better to make your stay a pleasant one
René Wildeman, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.